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The social sector is undergoing a major transformation. We are
witnessing an explosion in efforts to deliver social change, a
burgeoning impact investing industry, and an unprecedented
intergenerational transfer of wealth. Yet we live in a world of
rapidly rising inequality, where social sector services are unable
to keep up with societal need, and governments are stretched beyond
their means. Alnoor Ebrahim addresses one of the fundamental
dilemmas facing leaders as they navigate this uncertain terrain:
performance measurement. How can they track performance towards
worthy goals such as reducing poverty, improving public health, or
advancing human rights? What results can they reasonably measure
and legitimately take credit for? This book tackles three core
challenges of performance faced by social enterprises and nonprofit
organizations alike: what to measure, what kinds of performance
systems to build, and how to align multiple demands for
accountability. It lays out four different types of strategies for
managers to consider-niche, integrated, emergent, and ecosystem-and
details the types of performance measurement and accountability
systems best suited to each. Finally, this book examines the roles
of funders such as impact investors, philanthropic foundations, and
international aid agencies, laying out how they can best enable
meaningful performance measurement.
Accountability is seen as an essential feature of governments,
businesses and NGOs. This volume treats it as a socially
constructed means of control that can be used by the weak as well
as the powerful. It contributes analytical depth to the diverse
debates on accountability in modern organizations by exploring its
nature, forms and impacts in civil society organizations, public
and inter-governmental agencies and private corporations. The
contributors draw from a range of disciplines to demonstrate the
inadequacy of modern rationalist prescriptions for establishing and
monitoring accountability standards, arguing that accountability
frameworks attached to principal-agent logics and applied
universally across cultures typically fail to achieve their
objectives. By examining a diverse range of empirical examples and
case studies, this book underscores the importance of grounding
accountability procedures and standards in the divergent cultural,
social and political settings in which they operate.
Accountability is seen as an essential feature of governments,
businesses and NGOs. This volume treats it as a socially
constructed means of control that can be used by the weak as well
as the powerful. It contributes analytical depth to the diverse
debates on accountability in modern organizations by exploring its
nature, forms and impacts in civil society organizations, public
and inter-governmental agencies and private corporations. The
contributors draw from a range of disciplines to demonstrate the
inadequacy of modern rationalist prescriptions for establishing and
monitoring accountability standards, arguing that accountability
frameworks attached to principal-agent logics and applied
universally across cultures typically fail to achieve their
objectives. By examining a diverse range of empirical examples and
case studies, this book underscores the importance of grounding
accountability procedures and standards in the divergent cultural,
social and political settings in which they operate.
The organizational dynamics of non-governmental organizations
(NGOs) have become increasingly complex as they have evolved from
small local groups into sophisticated multinational organizations
with global networks. Alnoor Ebrahim's study analyses the
organizational evolution of NGOs as a result of their increased
profile as bilateral partners in delivering aid. Focusing on the
relationships between NGOs and their international network of
funders, it examines not only the tensions created by the reporting
requirement of funders, but also the strategies of resistance
employed by NGOs. Ebrahim shows that systems of reporting,
monitoring, and learning play essential roles in shaping not only
what NGOs do but, more importantly, how they think about what they
do. The book combines original case studies and research with an
extensive review of literature. It draws from multiple fields
including organizational behaviour, social and critical theory,
civil society studies, and environmental and natural resource
management.
Alnoor Ebrahim's study analyzes the evolution of non-governmental organizations (NGOs) as a result of their increased profile as bilateral partners in delivering aid. The organizational dynamics of non-governmental organizations have become increasingly complex as they have evolved from small single issue campaign groups into sophisticated multinational organizations. This book combines original case studies and research with an extensive review of literature from organizational and development studies. It advances the comprehension of management and organizational change in the non-profit sector.
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