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Institutions focusing on higher learning in health care are turning
to distance education as an opportunity to increase enrollments and
deliver high-tech education to students. This viable solution is
being used to address the need to stay abreast of the many
technological changes in health care delivery and the increasing
demand for more health care professionals. As institutions change
the way they offer education, they must also change the way they
offer student support services. Students enrolled in a distance
education program at a public health-sciences research university
were surveyed to determine their administrative support needs.
Identifying if support services meet the student's needs and if
additions or improvements in services are needed is essential to
student satisfaction and future accreditation.
The rush to transition education from the traditional face-to-face
to an online or hybrid environment increases each year.
Universities realize online education is crucial to the future
survival and expansion of their educational programs. Herein we
discuss the infrastructure support that is vital to the foundation
of a durable online program. The essentials include faculty
training and mentoring, a campus network, secure access, data
storage, fast and efficient IT support, and the appropriate type of
technology for teaching. A crucial element is administrative
support in the form of funding, guidance, oversight, and the
removal of obstacles to the development of an online program.
Faculty were surveyed to identify: a) perceptions of what elements
are important to the development of a successful online program; b)
which of those elements were in use at their institution; c)
factors that enhance faculty participation in an online program,
and the factors which impede their contribution. A Matrix is
introduced that administrative decision- makers can use to develop
an online teaching program or enhance an existing program.
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