Library Technology Reports May/June 2011 v.47 no.4 This report elaborates on the results of Marshall Breeding's 2010 survey of libraries' satisfaction with their sutomation products, and examines trends that have emerged over the four years the survey has been conducted. Chapter 1 details the survey methodology and limits, and outlines its findings. Chapter 2 delves into respondents' comments to explore the themes that may be motivating libraries' ratings of their systems. These include concerns about cost, relationships with consortia, and varying expectations for functionality. Libraries' mixed feelings on open source options are also discussed. Chapter 3 then examines the numerical data, looking at satisfaction for major ILS products and vendors. Different library types (public and academic) and sizes are compared. Respondents' comments provide some context for these ratings. Chapter 3 also examines trends in satisfaction and interest in open source over time; satisfaction is flat or slightly increasing, whereas the picture for open source is complicated. Finally, by comparing 2007 and 2010 data, Chapter 3 finds that libraries' vendor loyalty ratings do indiate the future likelihood of migration. Chapter 4 examines in depth a few major ILS vendors, which span a range of library types and satisfaction ratings, and speculatse on the reasons for these ratings.

Learning even the rudiments of how to code can increase productivity and effectiveness for librarians and their organizations, and getting started is easier than you might think. The result of interviews with more than 50 librarians, this issue of Library Technology Reports describes and links to dozens of short programs, most with less than 100 lines of code, that are in place and solving problems in libraries today. For example, Becky Yoose eliminated several steps in automating a purchase process triggered by patron-driven acquisition, measurably saving catalogers’ time. Yelton also addresses organizational issues such as gaining buy-in from administrators, collaborating with nontechnical staff, and overcoming institutional barriers. Coverage includes: Scripts that present data to help decision-makers Streamlining data import, export, and clean-up Improving user experience with Javascript or jQery Three “deep dive” examples with line-by-line analysis, addressing patron alerts, ILS reporting, and a LibGuides organizer Survey respondents’ recommendations on how to learn coding

Although mobile devices in libraries have been a hot topic, they are often discussed in the context of affluent populations and academic libraries. The demographics of mobile internet users are much more diverse than this, and the potential for mobile services is correspondingly broad. Chapter 1 discusses who uses the mobile internet. Chapters 2 and 3 discuss examples of current library services aimed at diverse populations which use mobile devices, or could readily be adapted to. Chapter 4 speculates on future possibilities, grounded in existing projects, and provide guidance for librarians looking to develop technological capacity. Wherever possible, the focus of the issue is on services that can be implemented quickly and cheaply.