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The present study was designed to examine the relationship between
emotional intelligence's dimensions of employees working in service
companies located in Penang and their organizational citizenship
behaviors as perceived by their current supervisors in organization
and to examine whether job control moderates the relationship
between emotional intelligence's dimensions and organizational
citizenship behavior's dimensions. Hypotheses were tested with 104
respondents received from 2 organizations. Results indicated that
the appraisal, expression, and regulation of emotions in oneself is
the most important dimension for all OCB's dimension except for
conscientiousness, it was found that the appraisal, expression, and
regulation of emotions in others is the most important dimension.
Also, it was found that job control only moderated the relationship
between emotional intelligence's dimensions and helping behavior
dimension. Implications and limitations are also discussed and
recommendations are provided for future research.
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