|
Showing 1 - 3 of
3 matches in All Departments
Emotional intelligence is the capability to recognize, use and
manage one's own emotions and those of others. The use of emotional
information guides thinking and behaviour, allowing adjustment of
emotions to adapt to environments. As tourism and hospitality
services are produced and consumed simultaneously, with a high
level of contact between employees and customers, the development
of emotional intelligence of employees in tourism and hospitality
establishments is vital. This book has a skills-based approach and
explains how emotional intelligence can be developed in tourism and
hospitality students and employees. Key features: A foreword by
Gill Hasson The first tourism and hospitality book to describe
emotional intelligence Covers all major literature, concepts,
theories and research findings from the perspective of emotional
intelligence. Includes exercises, end of chapter questions,
practical examples, student aids and Powerpoint slides for each
chapter that can be used in class by academicians and practitioners
in their training sessions. The book is intended for use by tourism
and hospitality students, researchers and practitioners.
Youth tourists are often defined as money poor and time rich but
there are significant differences in social status, interests, and
consumption behaviour within the various segments of this sector.
In The Youth Tourist: Motives, Experiences and Travel Behaviour,
author Anna Irimias maps out the heterogenous segment of the
'Millennial' market to help illustrate the rich diversity of youth
tourist motivations and behaviours. Drawing on theories found in
social psychology, media, and communication and consumer behaviour
to describe youth tourists on family holidays, on study and working
abroad programs, and participating in pilgrimages, festivals, and
media-induced tourism events, Irimias adds significant detail to
youth tourist travel patterns in light of current societal changes.
She also analyses future trends in youth tourism and addresses the
implications of current challenges such as climate change and
digitalization, and the potential changes to the industry in light
of the pandemic. The Youth Tourist presents new perspectives to
researchers of Tourism Studies and the Sociology of Travel who are
looking for a contemporary and critical analysis of this important
market sector.
|
You may like...
Hoe Ek Dit Onthou
Francois Van Coke, Annie Klopper
Paperback
R300
R219
Discovery Miles 2 190
Loot
Nadine Gordimer
Paperback
(2)
R383
R318
Discovery Miles 3 180
|