|
Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry
|
Buy Now
Emotional Intelligence in Tourism and Hospitality (Hardcover)
Loot Price: R2,291
Discovery Miles 22 910
|
|
|
Emotional Intelligence in Tourism and Hospitality (Hardcover)
Expected to ship within 12 - 17 working days
|
Emotional intelligence is the capability to recognize, use and
manage one's own emotions and those of others. The use of emotional
information guides thinking and behaviour, allowing adjustment of
emotions to adapt to environments. As tourism and hospitality
services are produced and consumed simultaneously, with a high
level of contact between employees and customers, the development
of emotional intelligence of employees in tourism and hospitality
establishments is vital. This book has a skills-based approach and
explains how emotional intelligence can be developed in tourism and
hospitality students and employees. Key features: A foreword by
Gill Hasson The first tourism and hospitality book to describe
emotional intelligence Covers all major literature, concepts,
theories and research findings from the perspective of emotional
intelligence. Includes exercises, end of chapter questions,
practical examples, student aids and Powerpoint slides for each
chapter that can be used in class by academicians and practitioners
in their training sessions. The book is intended for use by tourism
and hospitality students, researchers and practitioners.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
