Emotional Intelligence in Tourism and Hospitality (Hardcover)

Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees. Key features: A foreword by Gill Hasson The first tourism and hospitality book to describe emotional intelligence Covers all major literature, concepts, theories and research findings from the perspective of emotional intelligence. Includes exercises, end of chapter questions, practical examples, student aids and Powerpoint slides for each chapter that can be used in class by academicians and practitioners in their training sessions. The book is intended for use by tourism and hospitality students, researchers and practitioners.

General

Imprint:	Cabi Publishing
Country of origin:	United Kingdom
Release date:	April 2019
First published:	2019
Editors:	Erdogan Koc (Professor)
Contributors:	Melissa A. Baker • Hakan Boz • Poh Theng (Beatrice) Loo • Mariangela Franch • Anna Irimias • J.N. Patrick L'Espoir Decosta • Eric D. Olson • David Rivera Jr. • Hee Jung Ro
Dimensions:	234 x 156 x 13mm (L x W x T)
Format:	Hardcover
Pages:	168
ISBN-13:	978-1-78639-831-4
Categories:	Books > Social sciences > Psychology > Occupational & industrial psychology Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General
LSN:	1-78639-831-1
Barcode:	9781786398314

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!