Quality and process improvement are a major concern of business and industry the world over. A good indicator of the increasing interest in quality is the number of quality-related awards that have been instituted in various parts of the world in the past few years. To implement their quality improvement programmes, many organizations require simple guidelines that can be followed in practical terms. This book is designed to be such a guide. The book presents techniques through which quality and process improvement can be achieved in any business, service, or manufacturing organization. Above all, the book shows the steps to improving quality, increasing productivity, reducing product development costs, and meeting the challenges of competition.