The importance of automation in the various industries has increased dramatically in recent years; business process automation serves to enhance product quality, improve process safety and plant availability, and efficiently utilize resources and lower emissions. With almost every industry facing sweeping and unprecedented change, Process Automation Strategy in Services, Manufacturing and Construction responds to a rapid pace of transformation that is both a major challenge and a fantastic opportunity. Customers' expectations grow higher, economic pressures require them to do more with less, and each day new competitors appear. Examining case studies and examples of robotic process automation (RPA) across a range of industries and sectors, the authors explore the links between customer satisfaction and organizational performance, and how automation improves service for the end user. Appealing to business researchers, academics and practitioners, Process Automation Strategy in Services, Manufacturing and Construction brings to life the current trends in process automation and considers what the future holds.

Dr. Bharati Mohapatra examines the social, functional, physical and emotional aspects of neighborhood Open Space and the attitude of people for community participation in managing the Open Space, as well as development of a framework for community participation by integrating the social, psychological and spatial attributes. The key interlinked parameters examined are: Place Use (Functional content), Place Quality (Spatial content), Place Attachment (Emotional content), Place Management (Environmental Behavior) and Levels of Participation. The book presents both qualitative studies and quantitative methods and techniques of analyzing the social and spatial parameters. Mohapatra shows how her work can be applied to formulate environmental management strategies, and location-specific issues and complexities in the people-park relationship can be addressed. Suggestions and recommendations based on the findings for effective planning and sustainable management of neighborhood open space are presented.