Conflict, misunderstandings, and contrary points of view are all a part of the workplace -- and employees who can't effectively deal with these differences may be stunting their career growth. Now, in a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. The book explains proven methods for resolving differences and suggests specific techniques that aid in: * giving and receiving criticism * handling disputes at different levels of an organization * resolving disagreements within a team * managing different personality types Completely updated with a new chapter on keeping cool in a conflict and exercises to determine whether disagreements are constructive, this timeless guide will enable managers to lead their teams without starting an argument.

"Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. "The Conflict and Communication Activity Book" features:

* Field-proven exercises from the authors' worldwide experience

* Easy-to-follow instructions for preparation, additional reading, and Q & A processes

* Valuable essays on handling conflict situations

* An Exercise Matrix to sort activities by type, length, and other parameters

It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the ""My Workshop Starts in Five Minutes"" section to fully developed sessions, this book will be every educator's best friend."

Bill Withers's celebrated hit song "Lovely Day" comes to life in this beautifully illustrated picture book! Bill Withers's "Lovely Day" is famous for bringing listeners joy. This stunning picture book adapted from the song's timeless lyrics follows the story of a brother and sister who always find a way to make each other smile, no matter the challenges the day may bring. From discovering new ways to play when the playground is closed, to laughing out loud as they run through the rain, these siblings can count on each other to find the joy in any situation. Because when you're with the ones you love, every day is a lovely day! Perfect for children aged 4-8 years old Beautiful illustrations by Olivia Duchess Based on celebrated hit song by Bill Withers, an American singer-songwriter and musician. He is known for such hit songs as "Ain't No Sunshine," "Lean on Me," "Just the Two of Us," "Lovely Day" and more. Withers won three Grammy Awards, and he was nominated for six more. In 2005, Withers was inducted into the Songwriters Hall of Fame, and in 2015, he was inducted into the Rock and Roll Hall of Fame