Conflict, misunderstandings, and contrary points of view are all a
part of the workplace -- and employees who can't effectively deal
with these differences may be stunting their career growth. Now, in
a newly updated second edition, Resolving Conflicts on the Job
gives succinct and clear guidelines for dealing with conflict on
both interpersonal and organizational levels. The book explains
proven methods for resolving differences and suggests specific
techniques that aid in: * giving and receiving criticism * handling
disputes at different levels of an organization * resolving
disagreements within a team * managing different personality types
Completely updated with a new chapter on keeping cool in a conflict
and exercises to determine whether disagreements are constructive,
this timeless guide will enable managers to lead their teams
without starting an argument.
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