This book goes beyond searching for Muda by Gemba walk; the aim is to industrialize the office environment in view of the new digitalization challenge by applying the same principles of Lean industry. Whereas the basic process theory remains valid, the Lean tools have to be adapted and transposed to the office characteristics where not machines but employees are at the center of the transactions. Here, a new, already successfully applied, integrated, industry-derived, and systematic approach is presented. It will not only boost office effectiveness and productivity as well as shortening lead-time of office routines far beyond simple Muda elimination, but it will also prepare the processes in view of the upcoming digitalization era.

This book is the continuation of the textbook Lean Compendium - Introduction to Modern Manufacturing Theory. It extends the theory of mathematical modeling to batch & queue-based cyber-physical production systems. To facilitate learning, the book continues to develop a Cartesian-derived understanding of the system's behavior by applying manufacturing-specific theorems, corollaries and lemmas. A law-based description enables to model production mathematically and understand upfront their dynamics in terms of WIP generation, lead-times, exit-rates, and on-time delivery performance. While simulation alone only allows to explore the optimum solution, the development of a theory allows to gain knowledge. This improves the learning of the "physics" of manufacturing systems and contributes to a solid production's understanding and a clear and cognitive problem determination that leads to a thorough mental capture for mastering a systematic design of such highly complex systems.

The book covers basic manufacturing theory and develops a Cartesian approach to explaining lean. It provides a structured fundament how a lean manufacturing system works. Students get a consistent approach, explaining lean by increased complexity (mono-product, multi-product, complex manufacturing systems) with theorems, corollaries, and lemmas. Instructors get explanations for lean based on a systemic model, helping to transmit a clear view about the theory of lean.

Dieses Buch geht uber die Suche nach Muda durch Gemba-Walk hinaus: das Ziel ist es, die Buroumgebung angesichts der neuen Herausforderung der Digitalisierung zu industrialisieren, indem dieselben Prinzipien der Lean-Industrie angewendet werden. Wahrend die grundlegende Prozesstheorie gultig bleibt, mussen die Lean-Tools angepasst und auf die Merkmale des Buros ubertragen werden, wo nicht Maschinen, sondern Mitarbeiter im Mittelpunkt der Transaktionen stehen. Hier wird ein neuer, bereits erfolgreich angewandter, integrierter, aus der Industrie stammender und systematischer Ansatz vorgestellt. Er steigert nicht nur die Effektivitat und Produktivitat im Buro und verkurzt die Durchlaufzeit von Buroablaufen weit uber die einfache Muda-Eliminierung hinaus, sondern bereitet die Prozesse auch auf das kommende Zeitalter der Digitalisierung vor.

This book goes beyond searching for Muda by Gemba walk; the aim is to industrialize the office environment in view of the new digitalization challenge by applying the same principles of Lean industry. Whereas the basic process theory remains valid, the Lean tools have to be adapted and transposed to the office characteristics where not machines but employees are at the center of the transactions. Here, a new, already successfully applied, integrated, industry-derived, and systematic approach is presented. It will not only boost office effectiveness and productivity as well as shortening lead-time of office routines far beyond simple Muda elimination, but it will also prepare the processes in view of the upcoming digitalization era.