Volume 2, Issue 1 - January-June 2013 - The Relationship between Service Quality, Economic and Switching Costs in Retail Banking (Faruk An l Konuk, Filiz Konuk) - Reationship between Energy Consumption and Economic Growth: Empirical Evidence for Malaysia (Mohd Shahidan Shaari, Nor Ermawati Hussain, Mohammad Shariff Ismail) - Shifting the Paradigm of Return on Investment: Towards a Composite Index to Measure Overall Corporate Performance (Roland Bardy, Maurizio Massaro) - Organizing Innovation: Do Management Control Systems Contribute to Knowledge Management? (Maurizio Massaro, Roland Bardy, Filippo Zanin) - Interest Rate Risk in Banking: a Theoretical and Empirical Investigation through a Systemic Approach (Enzo Scannella, Dario Bennardo) - Insights about Integrated Marketing Communication in Small-and-Medium-sized Italian Enterprises (Annamaria Esposito) - Viral Marketing Communication: just sales or more? (Angela Carida, Maria Colurcio) - Human Decision Making in Business. Implications and application operations of neuroscience for business decisions (Thomas Baumann, Hans-Dietrich Haasis, Tina Nehlsen-Pein) - Productivity increase within reformation process based on motivation theories application (Konstantinos Zapounidis, Glykeria Kalfakakou, Georgios Aretoulis)

Business Systems Review is a peer reviewed, half-yearly journal, published by the non-profit association Business Systems Laboratory. BSR publishes high level and innovative theoretic, qualitative, quantitative and empirical contributions of researchers and practitioners in the business systems field. The journal aims to endow a multi-field approach with a special emphasis on the systemic approach for business. Content: - Zhelyu Vladimirov, Ralitsa Simeonova-Ganeva, Kaloyan Ganev. SIGNIFICANCE OF GLOBALIZATION-SPECIFIC FACTORS FOR SME COMPETITIVENESS: A CONCEPTUAL MODEL AND AN EMPIRICAL TEST. - Fernando Buendia, Carlos Lopez-Hernandez. INTERNATIONAL TRADE AND LOCATION OF LARGE FIRMS. - Salvatore Ferri, Lucia Aiello. CULTURAL RELATIONSHIP MANAGEMENT - Kalu Ebi Uma, Ikechukwu D. Nwaka, George Enwere. RESTRUCTURING URBAN SOLID WASTE MANAGEMENT AND HOUSING PROBLEMS FOR ECONOMIC DEVELOPMENT: A CASE OF NIGERIA - Robert L. Kachur, Warren J. Kleinsmith Jr. THE EVOLUTION TO THE CLOUD - ARE PROCESS THEORY APPROACHES FOR ERP IMPLEMENTATION LIFECYCLES STILL VALID? - Barnim G. Jeschke, Nils Mahnke. AN INNOVATIVE APPROACH TO SUSTAINABLE DECISION-MAKING IN COMPLEX ENVIRONMENTS