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Satisfaction - How Every Great Company Listens to the Voice of the Customer (Paperback): Chris Denove, James D Power Satisfaction - How Every Great Company Listens to the Voice of the Customer (Paperback)
Chris Denove, James D Power
R594 R535 Discovery Miles 5 350 Save R59 (10%) Ships in 10 - 15 working days

For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.

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