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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Satisfaction - How Every Great Company Listens to the Voice of the Customer (Paperback) Loot Price: R535
Discovery Miles 5 350
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Satisfaction - How Every Great Company Listens to the Voice of the Customer (Paperback)

Chris Denove, James D Power

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List price R594 Loot Price R535 Discovery Miles 5 350 You Save R59 (10%)

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For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.

General

Imprint: Portfolio
Country of origin: United States
Release date: June 2007
First published: July 2007
Authors: Chris Denove • James D Power
Dimensions: 215 x 140 x 20mm (L x W x T)
Format: Paperback
Pages: 266
ISBN-13: 978-1-59184-164-7
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
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LSN: 1-59184-164-X
Barcode: 9781591841647

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