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Satisfaction - How Every Great Company Listens to the Voice of the Customer (Paperback): Chris Denove, James D Power Satisfaction - How Every Great Company Listens to the Voice of the Customer (Paperback)
Chris Denove, James D Power
R624 R542 Discovery Miles 5 420 Save R82 (13%)
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For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.

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