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Guests directly account for over 50% of resource use in hotels and
as much as 90% in self-catering accommodation. They are quite
simply the most significant factor contributing to hospitality's
ongoing carbon emissions. Given the targets to reduce carbon
emissions by 66% by the year 2030, it is imperative that practical
solutions for the accommodation sector are created and applied
fast. 'How to Create Sustainable Hospitality: a handbook for guest
participation' is the first text to demonstrate how to actively
persuade guests to participate in achieving sustainable
hospitality. Practitioners and commentators have tended to
criticise guests, believing they won't "sacrifice" while on
holiday. However, social trends show there is increasing consumer
expectations for more sustainable services, e.g. reduction of food
waste, elimination of single serve plastic, as well as firm
evidence that consumption is not linked to guest happiness. The
opportunity is therefore to design experiences which deliver better
hospitality by inviting guests to apply saving behaviours that do
not mean they will have a less enjoyable experience. Based on 16
years personally delivering sustainable hospitality experiences
face to face with guests and conducting the first hard research on
guest engagement at a variety of sites in Australia and Europe
(from 1000-bedroom hotels and B&Bs to self-contained holiday
homes and timeshare lodges), the author presents a tried and tested
five step methodology on how to directly, effectively and
successfully involve guests to conserve resources. This presents a
new paradigm for tourism. 'How to Create Sustainable Hospitality: a
handbook for guest participation' presents a clearly written,
jargon-free, practical solution and: * Is the first book to focus
on guests as an active and critical component in sustainable
consumption and production at their holiday or business
accommodation; * Introduces a five-step methodology on how to
directly and effectively involve guests in saving energy and water,
reducing food waste and cutting carbon. It delivers a practical
solution that has been successfully applied to achieve a fast ROI
with scientifically measured savings; * Uses social practice theory
to describe why people do not save resources and how we can better
design hospitality experiences * Uses persuasive theory to explain
how to communicate with guests and by so doing increase stay
satisfaction, 'delight' and brand reputation; * Includes hundreds
of case examples and scientific research to illustrate how the
theories works in practice; * Explains "how" to change - not just
the need for change. Part of the Responsible Tourism Series edited
by Harold Goodwin, Director of Responsible Tourism, Institute of
Place Management at Manchester Metropolitan University and John
Swarbrooke, Associate Dean-International, Plymouth Global, Plymouth
University, UK
Only the missing mystical sword, Starsoul, can close the rift in
the void...if it can be found.
It will take more than walls, locked gates and a mother's wishes to
keep Divian, the crown prince of Teresia, on the protected path to
becoming ruler after the death of his father. His adventurous
spirit -- and the questionable notion that only he can prevent the
subjugation of the Seven Kingdoms by the returned Demon God --
sends him down a different and far more dangerous path. Divian must
embrace his magical heritage, learn the ways of channeling and
retrieve Starsoul, the mystical sword given to the King of Teresia
by the god Borin to stop the Demon God and close the rift in the
Void. But Starsoul was lost long, long ago...and the minions of the
Demon God want to make sure Divian won't live to find it.
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