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How to Create Sustainable Hospitality - A handbook for guest participation (Hardcover): Christopher Warren How to Create Sustainable Hospitality - A handbook for guest participation (Hardcover)
Christopher Warren
R2,833 Discovery Miles 28 330 Ships in 12 - 17 working days

Guests directly account for over 50% of resource use in hotels and as much as 90% in self-catering accommodation. They are quite simply the most significant factor contributing to hospitality's ongoing carbon emissions. Given the targets to reduce carbon emissions by 66% by the year 2030, it is imperative that practical solutions for the accommodation sector are created and applied fast. 'How to Create Sustainable Hospitality: a handbook for guest participation' is the first text to demonstrate how to actively persuade guests to participate in achieving sustainable hospitality. Practitioners and commentators have tended to criticise guests, believing they won't "sacrifice" while on holiday. However, social trends show there is increasing consumer expectations for more sustainable services, e.g. reduction of food waste, elimination of single serve plastic, as well as firm evidence that consumption is not linked to guest happiness. The opportunity is therefore to design experiences which deliver better hospitality by inviting guests to apply saving behaviours that do not mean they will have a less enjoyable experience. Based on 16 years personally delivering sustainable hospitality experiences face to face with guests and conducting the first hard research on guest engagement at a variety of sites in Australia and Europe (from 1000-bedroom hotels and B&Bs to self-contained holiday homes and timeshare lodges), the author presents a tried and tested five step methodology on how to directly, effectively and successfully involve guests to conserve resources. This presents a new paradigm for tourism. 'How to Create Sustainable Hospitality: a handbook for guest participation' presents a clearly written, jargon-free, practical solution and: * Is the first book to focus on guests as an active and critical component in sustainable consumption and production at their holiday or business accommodation; * Introduces a five-step methodology on how to directly and effectively involve guests in saving energy and water, reducing food waste and cutting carbon. It delivers a practical solution that has been successfully applied to achieve a fast ROI with scientifically measured savings; * Uses social practice theory to describe why people do not save resources and how we can better design hospitality experiences * Uses persuasive theory to explain how to communicate with guests and by so doing increase stay satisfaction, 'delight' and brand reputation; * Includes hundreds of case examples and scientific research to illustrate how the theories works in practice; * Explains "how" to change - not just the need for change. Part of the Responsible Tourism Series edited by Harold Goodwin, Director of Responsible Tourism, Institute of Place Management at Manchester Metropolitan University and John Swarbrooke, Associate Dean-International, Plymouth Global, Plymouth University, UK

How to Create Sustainable Hospitality - A handbook for guest participation (Paperback): Christopher Warren How to Create Sustainable Hospitality - A handbook for guest participation (Paperback)
Christopher Warren
R1,349 R1,090 Discovery Miles 10 900 Save R259 (19%) Ships in 12 - 17 working days

Guests directly account for over 50% of resource use in hotels and as much as 90% in self-catering accommodation. They are quite simply the most significant factor contributing to hospitality's ongoing carbon emissions. Given the targets to reduce carbon emissions by 66% by the year 2030, it is imperative that practical solutions for the accommodation sector are created and applied fast. 'How to Create Sustainable Hospitality: a handbook for guest participation' is the first text to demonstrate how to actively persuade guests to participate in achieving sustainable hospitality. Practitioners and commentators have tended to criticise guests, believing they won't "sacrifice" while on holiday. However, social trends show there is increasing consumer expectations for more sustainable services, e.g. reduction of food waste, elimination of single serve plastic, as well as firm evidence that consumption is not linked to guest happiness. The opportunity is therefore to design experiences which deliver better hospitality by inviting guests to apply saving behaviours that do not mean they will have a less enjoyable experience. Based on 16 years personally delivering sustainable hospitality experiences face to face with guests and conducting the first hard research on guest engagement at a variety of sites in Australia and Europe (from 1000-bedroom hotels and B&Bs to self-contained holiday homes and timeshare lodges), the author presents a tried and tested five step methodology on how to directly, effectively and successfully involve guests to conserve resources. This presents a new paradigm for tourism. 'How to Create Sustainable Hospitality: a handbook for guest participation' presents a clearly written, jargon-free, practical solution and: * Is the first book to focus on guests as an active and critical component in sustainable consumption and production at their holiday or business accommodation; * Introduces a five-step methodology on how to directly and effectively involve guests in saving energy and water, reducing food waste and cutting carbon. It delivers a practical solution that has been successfully applied to achieve a fast ROI with scientifically measured savings; * Uses social practice theory to describe why people do not save resources and how we can better design hospitality experiences * Uses persuasive theory to explain how to communicate with guests and by so doing increase stay satisfaction, 'delight' and brand reputation; * Includes hundreds of case examples and scientific research to illustrate how the theories works in practice; * Explains "how" to change - not just the need for change. Part of the Responsible Tourism Series edited by Harold Goodwin, Director of Responsible Tourism, Institute of Place Management at Manchester Metropolitan University and John Swarbrooke, Associate Dean-International, Plymouth Global, Plymouth University, UK

What Keeps You from Becoming the Man God Called You to Be? (Hardcover): Christopher Warren What Keeps You from Becoming the Man God Called You to Be? (Hardcover)
Christopher Warren
R677 Discovery Miles 6 770 Ships in 10 - 15 working days
What Keeps You from Becoming the Man God Called You to Be? (Paperback): Christopher Warren What Keeps You from Becoming the Man God Called You to Be? (Paperback)
Christopher Warren
R423 Discovery Miles 4 230 Ships in 10 - 15 working days
The Adventures of Bean - Bean Goes to School (Paperback): Christopher Warren The Adventures of Bean - Bean Goes to School (Paperback)
Christopher Warren
R348 Discovery Miles 3 480 Ships in 10 - 15 working days
A Man Upstairs - Unsettling Verse (Paperback): Christopher Warren A Man Upstairs - Unsettling Verse (Paperback)
Christopher Warren
R181 Discovery Miles 1 810 Ships in 10 - 15 working days
The Rift in the Void - Book One of the Starsoul Trilogy (Paperback): Christopher Warren Dean The Rift in the Void - Book One of the Starsoul Trilogy (Paperback)
Christopher Warren Dean
R605 R544 Discovery Miles 5 440 Save R61 (10%) Ships in 10 - 15 working days

Only the missing mystical sword, Starsoul, can close the rift in the void...if it can be found.
It will take more than walls, locked gates and a mother's wishes to keep Divian, the crown prince of Teresia, on the protected path to becoming ruler after the death of his father. His adventurous spirit -- and the questionable notion that only he can prevent the subjugation of the Seven Kingdoms by the returned Demon God -- sends him down a different and far more dangerous path. Divian must embrace his magical heritage, learn the ways of channeling and retrieve Starsoul, the mystical sword given to the King of Teresia by the god Borin to stop the Demon God and close the rift in the Void. But Starsoul was lost long, long ago...and the minions of the Demon God want to make sure Divian won't live to find it.

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