In today's global business arena, the shop floor now covers the world, and what ties everything together is communication. Author Sam Yankelevitch challenges readers to apply the transformational magic of lean thinking to the waste and confusion that plague global supply chains when cultures collide and meaning gets mangled in even the simplest conversations. Using entertaining real-life stories, Lean Potion #9 demonstrates that communication is a process and illustrates how lean champions like you can adapt familiar lean concepts and tools--such as Five S, PDCA, and the 7 Wastes--to address miscommunications that cause unbudgeted costs, confusion, and frustration. Lean Potion # 9 is a call to action for leaders at all levels to embrace the power of lean to reengineer communication processes. Communication is the next lean frontier. Are you ready to explore it?