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This book explores the challenges regarding risks and risk
management related to the growing complexity of ICT solutions. The
main argument of the book is that the complexity of ICT solutions
has continued to grow throughout the history of ICT, and that it
has now reached a level that goes beyond our current understanding
of solutions and our methods of dealing with them. The contributors
demonstrate how the complexity of ICT solutions is increased by
various integration efforts. Drawing upon theories of risk society
and reflexive modernization, various case studies are used to
demonstrate efforts aimed at controlling and managing the
complexities of various ICT solutions. Paradoxically, these control
and management measures are shown to increase rather than decrease
complexity and risk. Researchers, academics and students with an
interest in information systems management, organization studies,
and science and technology will find much to interest them in this
illuminating book, as will ICT practitioners and information
systems managers.
This book is a useful text for advanced students of MIS and ICT
courses, and for those studying ICT in related areas: Management
and Organization Studies, Cultural Studies, and Technology and
Innovation. As ICT's permeate every sphere of society-business,
education, leisure, government, etc.-it is important to reflect the
character and complexity of the interaction between people and
computer, between society and technology. For example, the user may
represent a much broader set of actors than 'the user'
conventionally found in many texts: the operator, the customer, the
citizen, the gendered individual, the entrepreneur, the 'poor', the
student. Each actor uses ICT in different ways. This book examines
these issues, deploying a number of methods such as Actor Network
Theory, Socio-Technical Systems, and phenomenological approaches.
Management concerns about strategy and productivity are covered
together with issues of power, politics, and globalization. Topics
range from long-standing themes in the study of IT in organizations
such as implementation, strategy, and evaluation, to general
analysis of IT as socio-economic change. A distinguished group of
contributors, including Bruno Latour, Saskia Sassen, Robert
Galliers, Frank Land, Ian Angel, and Richard Boland, offer the
reader a rich set of perspectives and ideas on the relationship
between ICT and society, organizational knowledge and innovation.
How to use information and communication technologies in
organizations and how to manage their impact has been the
traditional domain of computer specialists and management
consultants. The former have offered multiple ways to represent,
model, and build applications that would streamline and accelerate
data flows, while the latter have been busy linking the deployment
of ICT's with strategy and the redesign of business processes. This
book takes quite a different approach altogether. In a series of
essays, Ciborra uses a string of metaphors--such as Bricolage,
Krisis, Gestall, etc. -- to place a concern for human existence and
our working lives at the center of the study of ICTs and their
diffusion in business organizations, and looks at our practices,
improvisations, and moods. He draws upon his own extensive research
and consulting experience to throw a fresh light on some key
questions: why are systems ambiguous? Why do they not give us more
time to do things? Is there strategic value in tinkering even in
high-tech settings? What is the value of age-old practices in
dealing with new technologies? What is the role of moods and
affections in influencing action and cognition? Labyrinths of
Information presents an alternative to the current approaches in
management, software-engineering, and strategy that will be of
interest to all those concerned with the deployment of ICTs in
society today -- whether as users, managers, designers, policy
makers or the merely curious.
This book is a useful text for advanced students of MIS and ICT
courses, and for those studying ICT in related areas: Management
and Organization Studies, Cultural Studies, and Technology and
Innovation. As ICTs permeate every sphere of society - business,
education, leisure, government, etc. - it is important to reflect
the character and complexity of the interaction between people and
computers, between society and technology. For example, the user
may represent a much broader set of actors than 'the user'
conventionally found in many texts: the operator, the customer, the
citizen, the gendered individual, the entrepreneur, the 'poor', the
student. Each actor uses ICT in different ways. This book examines
these issues, deploying a number of methods such as Actor Network
Theory, Socio-Technical Systems, and phenomenological approaches.
Management concerns about strategy and productivity are covered
together with issues of power, politics, and globalization. Topics
range from long-standing themes in the study of IT in organizations
such as implementation, strategy, and evaluation, to general
analysis of IT as socio-economic change A distinguished group of
contributors, including Bruno Latour, Saskia Sassen, Robert
Galliers, Frank Land, Ian Angel, and Richard Boland, offer the
reader a rich set of perspectives and ideas on the relationship
between ICT and society, organizational knowledge and innovation.
A reflective discussion of information in the contemporary organization. Current descriptions of the design, implementation, management, and use of information technology in organizations are largely founded on notions of rationality, science, and method. In this volume the author focuses on an alternative centre of gravity: human existence in everyday life. Whilst informed by the author's own research and consultancy work, the volume eschews the overly technical character of much writing about IT in favour of an exploration of the subject through various conceptual prisms.
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