For introductory hospitality or tourism courses A comprehensive, international view of the business of tourism The engaging writing style and hundreds of updated industry examples make Tourism: The Business of Hospitality and Travel, 6th Edition, the perfect textbook for students taking their first hospitality or tourism class. It views the industry from a holistic, global business perspective-examining the management, marketing and finance issues most important to industry members. Chapters reveal an integrated model of tourism and address consumer behaviour, service quality, and personal selling. The thoroughness of content and references also make it suitable for upper-level hospitality and tourism courses. Readings and integrative cases close each part, and end-of-chapter exercises allow students to apply their knowledge and refine their problem-solving and critical-thinking skills. This edition includes new and updated material on social media, event management, timeshares, sustainable and marijuana tourism, and the future of tourism.

In Displacement City, outreach worker Greg Cook and street nurse Cathy Crowe present the stories of frontline workers, advocates, and people living without homes during the pandemic. The book uses prose, poetry, and photography to document lived experiences of homelessness, responses to the housing crisis, efforts to fight back for homes, and possible solutions to move Toronto forward. Contributors provide particular insight into policies affecting Indigenous peoples and how the legacy of colonialism and displacement reached a critical point during the pandemic. Offering rich stories of care, mutual aid, and solidarity, Displacement City provides a vivid account of a humanitarian disaster.

The accreditation of prior learning (APL) is a key component of the current drive towards competence-based education and training. The author of this guide emphasizs that APL is now part of the continuum of learning, not a stand-alone assessment service. This second edition has been broadened to include the needs of APL for employers, including case studies, the contribution of the Access of Assessment Initiative in TECs, the Accreditation of Unpaid Work projects and other fundamental developments such as IiP and NVQs.