The material in this handbook will help you to understand tolerant communication -from both sides of the desk. Tolerant communication is a process in which each person intentionally interacts on a social and emotional level with their head and their heart What does it look like to communicate in a tolerant manner? By reading and practicing the activities in this handbook, you will gain tools and skills to communicate in a more tolerant and smarter fashion, whether to individuals and groups or via spoken communications, written communications, and even electronic communications.