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Due to growing concern about the competitiveness of industry in the
international marketplace and the efficiency ofgovernment
enterprises, widespread initiatives are currently underway to
enhance thecompetitive posture offirms and to streamline government
operations. Nearly all enterprises are engaged in assessing ways in
which their productivity, product quality and operations can be
improved. These efforts canbe described as Business Process
Engineering (BPE). BPE had its roots in industry under differing
titIes: Process Improvement, Process Simplification, Process
Innovation, Reengineering, etc. It has matured to be an important
ingredient of successful enterprises in the private and public
sectors. After extensive exploitation by industrial and
governmental practitioners and consultants, it is attracting
increasing attention from academics in the fields of engineering
and business. However, even with all of this attention in the
popular literature, serious scholarly literature on BPE is in short
supply. TItis is somewhat surprising, especially since so many
large international organizations have attempted BPE projectswith
varied success.
The purpose of Business Process Engineering: Advancing the State of
the Art is to outline the structure of Business Process Engineering
(BPE), its practices, methods, and theory for implementing
successful organization restructuring. BPE is the design and
implementation of efficient and effective business processes, and
the corresponding alignment of enabling information technologies
and systems. The editors have assembled the best research on BPE
and recreated a structured volume that provides academic
researchers and practitioners with a theoretical and practical
framework for implementing specific BPE solutions for business and
government. Hence, the book covers theoretical efforts towards the
creation of new methods in BPE and practical issues that relate to
its actual implementation in the real world of business and
government. Authors from industry, government, and academia have
contributed individual chapters. The emphasis is on methodology
that can be replicated. Industry and governmental contributors have
provided a synthesis of BPE experiences or individual case studies.
In both cases, the work is intended to lead to lessons learned that
may be successfully employed by others. The academically oriented
chapters relate BPE methodologies to other forms of organizational
change, building on previous research in related areas. The
chapters are grouped as follows: Structures for BPE, Model
Development, Information Technology for BPE, Tools for BPE, and
Case Studies of BPE. The goal of this volume is to present works
that clarify the definition of the field and establish factors that
lead to success in implementation. The editors' premise is that the
objective of BPE is to bringabout organizational improvement by the
application of scientific principles and the use of enabling
information technologies. This new methodology, founded and
nurtured in practice, will evolve into a mature academic field that
will involve many diverse academic disciplines. This volume is
intended to contribute to that development.
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