Serving to unify the existing literature on extended warranties, maintenance service contracts and lease contracts, this book also presents a unique perspective on the topic focussed on cost analysis and decision-making from the perspectives of the parties involved. Using a game theoretic approach together with mathematical modelling, results are presented in an integrated manner with key topics that require further research highlighted in order to serve as a starting point for researchers (engineers and statisticians) who are interested in doing further work in these areas. Designed to assist practitioners (managers, engineers, applied statisticians) who are involved with extended warranties, maintenance service contracts and lease contracts, the book provides them with the models and techniques needed for proper cost analysis and effective decision-making, The book is also suitable for use as a reference text in industrial engineering, applied statistics, operations research and management.

Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development. Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.

Purchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product failure. Secondly, effective warranty service can assure customer satisfaction in the event of a warranty claim. Successful use of both of these requires proper warranty management.

The authors of Warranty Management and Product Manufacture have developed "Stage-3" warranty management, that views warranties from a strategic perspective, beginning with a warranty strategy that is linked to technical and commercial planning from the very start of the product development process.

The aim of warranty management is to achieve the overall business objectives by focussing on both product performance assurance as well as ensuring customer satisfaction, the ultimate goal of warranty management. Warranty Management and Product Manufacture provides guidelines for achieving this goal.

Written by two of the worlda (TM)s leading experts in warranty management, this monograph details the most up-to-date thinking in this key area of product manufacture. It will be an invaluable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering.

The efficient functioning of modern society depends on the smooth operation of many complex systems which provide products and services. These include transport systems, communication systems, utilities, manufacturing plants, processing plants, hospitals and banks. Such systems are unreliable in the sense that they degrade with age and/or usage and fail when they are no longer capable of delivering the products and services. When a complex system fails, the consequences can be dramatic. It can result in serious economic losses, affect humans and do serious damage to the environment. These failures can be controlled through preventive maintenance actions.

Due to advances in the understanding of the physics of failure, and in the technologies used to combat this failure; the literature on maintenance of unreliable systems is vast. Complex System Maintenance Handbook is the first book to integrate this vast literature with chapters written by internationally-renowned active researchers and experienced practitioners focussing on different aspects of maintenance. Each chapter will review the literature dealing with a particular aspect of maintenance, report on developments and trends in a particular industry sector or present a case study.

Complex System Maintenance Handbook narrows the gap between theory and practice and will trigger new research on different aspects of maintenance. It will be of interest to maintenance engineers and managers working in industry as well as researchers and graduate students in the fields of maintenance, industrial engineering and applied mathematics.

Serving to unify the existing literature on extended warranties, maintenance service contracts and lease contracts, this book also presents a unique perspective on the topic focussed on cost analysis and decision-making from the perspectives of the parties involved. Using a game theoretic approach together with mathematical modelling, results are presented in an integrated manner with key topics that require further research highlighted in order to serve as a starting point for researchers (engineers and statisticians) who are interested in doing further work in these areas. Designed to assist practitioners (managers, engineers, applied statisticians) who are involved with extended warranties, maintenance service contracts and lease contracts, the book provides them with the models and techniques needed for proper cost analysis and effective decision-making, The book is also suitable for use as a reference text in industrial engineering, applied statistics, operations research and management.

Warranty Data Collection and Analysis deals with warranty data collection and analysis and the problems associated with these activities. The book is a both a research monograph and a handbook for practitioners. As a research monograph, it unifies the literature on warranty data collection and analysis, and presents the important results in an integrated manner. In the process, it highlights topics that require further research. As a handbook, it provides the essential methodology needed by practitioners involved with warranty data collection and analysis, along with extensive references to further results. Models and techniques needed for proper and effective analysis of data are included, together with guidelines for their use in warranty management, product improvement, and new product development. Warranty Data Collection and Analysis will be of interest to researchers (engineers and statisticians) and practitioners (engineers, applied statisticians, and managers) involved with product warranty and reliability. It is also suitable for use as a reference text for graduate-level reliability programs in engineering, applied statistics, operations research, and management.

The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.

Shows how to make warranty management an effective tool for enhancing customer satisfaction.

Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style.

Written by two of the world 's leading experts in warranty management.

This utterly comprehensive work is thought to be the first to integrate the literature on the physics of the failure of complex systems such as hospitals, banks and transport networks. It has chapters on particular aspects of maintenance written by internationally-renowned researchers and practitioners. This book will interest maintenance engineers and managers in industry as well as researchers and graduate students in maintenance, industrial engineering and applied mathematics.

As an overview of reliability performance and specification in new product development, Product Reliability is suitable for managers responsible for new product development. The methodology for making decisions relating to reliability performance and specification will be of use to engineers involved in product design and development. This book can be used as a text for graduate courses on design, manufacturing, new product development and operations management and in various engineering disciplines.

Currently, reliability issues are not addressed effectively in the development of new products, especially in the early stages of this process. Product reliability depends both on the technical decisions made in these early stages and also on the impact of commercial outcomes in the latter stages. By using an effective methodology for reliability performance and specification, one can make better decisions.

Product Reliability develops a framework which links reliability specifications and product performance in the context of new product development. In order to address the product performance necessary to achieve the accomplishment of business objectives, this book:

a [ considers how customer needs and business objectives can be translated into product development so that desired performance is matched or exceeded in reality;

a [ discusses the data requirements and the tools and techniques needed to build the models which play an important role in the decision-making process;

a [ provides a structured approach that is applicable to many kinds of products.

As an overview of reliability performance and specification in new product development, Product Reliability is suitable for managers responsible for new product development. The methodology for making decisions relating to reliability performance and specification will be of use to engineers involved in product design and development. This book can be used as a text for graduate courses on design, manufacturing, new product development and operations management and in various engineering disciplines.