Designing User Experience presents a comprehensive introduction to the practical issue of creating interactive systems, services and products from a human-centred perspective. It develops the principles and methods of human-computer interaction (HCI) and Interaction Design (ID) to deal with the design of twenty-first-century computing and the demands for improved user experience (UX). It brings together the key theoretical foundations of human experiences when people interact with and through technologies. It explores UX in a wide variety of environments and contexts.

Spaces of Interaction, Places for Experience is a book about Human-Computer Interaction (HCI), interaction design (ID) and user experience (UX) in the age of ubiquitous computing. The book explores interaction and experience through the different spaces that contribute to interaction until it arrives at an understanding of the rich and complex places for experience that will be the focus of the next period for interaction design. The book begins by looking at the multilayered nature of interaction and UX-not just with new technologies, but with technologies that are embedded in the world. People inhabit a medium, or rather many media, which allow them to extend themselves, physically, mentally, and emotionally in many directions. The medium that people inhabit includes physical and semiotic material that combine to create user experiences. People feel more or less present in these media and more or less engaged with the content of the media. From this understanding of people in media, the book explores some philosophical and practical issues about designing interactions. The book journeys through the design of physical space, digital space, information space, conceptual space and social space. It explores concepts of space and place, digital ecologies, information architecture, conceptual blending and technology spaces at work and in the home. It discusses navigation of spaces and how people explore and find their way through environments. Finally the book arrives at the concept of a blended space where the physical and digital are tightly interwoven and people experience the blended space as a whole. The design of blended spaces needs to be driven by an understanding of the correspondences between the physical and the digital, by an understanding of conceptual blending and by the desire to design at a human scale. There is no doubt that HCI and ID are changing. The design of "microinteractions" remains important, but there is a bigger picture to consider. UX is spread across devices, over time and across physical spaces. The commingling of the physical and the digital in blended spaces leads to new social spaces and new conceptual spaces. UX concerns the navigation of these spaces as much as it concerns the design of buttons and screens for apps. By taking a spatial perspective on interaction, the book provides new insights into the evolving nature of interaction design.

Domain Modelling for Interactive Systems Design brings together in one place important contributions and up-to-date research results in this fast moving area. Domain Modelling for Interactive Systems Design serves as an excellent reference, providing insight into some of the most challenging research issues in the field.

As a new medium for questionnaire delivery, the Internet has the potential to revolutionize the survey process. Online (Web-based) questionnaires provide several advantages over traditional survey methods in terms of cost, speed, appearance, flexibility, functionality, and usability [Bandilla et al. 2003; Dillman 2000; Kwak & Radler 2002]. Online-questionnaires can provide many capabilities not found in traditional paper-based questionnaires: they can include pop-up instructions and error messages; they can incorporate links; and it is possible to encode difficult skip patterns making such patterns virtually invisible to respondents. Despite this, and the emergence of numerous tools to support online-questionnaire creation, current electronic survey design typically replicates the look-and-feel of pap- based questionnaires, thus failing to harness the full power of the electronic survey medium. A recent environmental scan of online-questionnaire design tools found that little, if any, support is incorporated within these tools to guide questionnaire design according to best-practice [Lumsden & Morgan 2005]. This paper briefly introduces a comprehensive set of guidelines for the design of online-questionnaires. It then focuses on an informal observational study that has been conducted as an initial assessment of the value of the set of guidelines as a practical reference guide during online-questionnaire design. 2 Background Online-questionnaires are often criticized in terms of their vulnerability to the four standard survey error types: namely, coverage, non-response, sampling, and measurement errors.

This volume provides a thoroughly up-to-date guide to the use of the Social Navigation approach in designing information spaces. The first part focuses on real life systems such as Kalas, GeoNotes and Babble, and examines the rationale for some of the design choices made. The second part takes a detailed look at the underlying principles and ideas that drive the field. Overall this book aims to provide the reader with a wealth of example systems, concepts and practical ideas to help them get the most out of this important new approach. Designing Information Spaces: The Social Navigation Approach will mainly be of interest to anyone designing collaborative information spaces or web sites. It will also be useful for anyone studying or researching topics such as HCI, virtual environments, user interfaces and information retrieval.

Social navigation is a vibrant new field which examines how we navigate information spaces in "real" and "virtual" environments, how we orient and guide ourselves, and how we interact with and use others to find our way in information spaces. This approach brings a new way of thinking about how we design information spaces, emphasising our need to see others, collaborate with them, and follow the trails of their activities in these spaces. Social Navigation of Information Space is the first major work in this field, and includes contributions by many of the originators and key thinkers. It will be of particular interest to researchers and students in areas related to CSCW and human computer interaction. As a thoroughly multi-disciplinary topic, it will also be of interest to researchers in cognitive psychology, social psychology, philosophy, linguistics, sociology, architecture and anthropology.

Conceptual Modeling for User Interface Development introduces the technique of Entity-Relationship-Modeling and shows how the technique can be applied to interface issues. It explains those aspects of entity-relationship modeling which are relevant to ERMIAs, and it presents the extensions to the notation that are necessary for modeling interfaces. This book is aimed at both interface designers and software developers in an attempt to bridge the gap in the development of interactive systems. Too often, when software is being developed, the software engineers do not sufficiently consider how easy the system will be to learn and use. On the other side, interface specialists tend to express their concerns in ways which are either too detailed to be readily understood or in ways which are difficult for the software developer to implement. ERMIA provides a set of concepts which can be used equally easily by software developers and interface designers alike.

Domain Modelling for Interactive Systems Design brings together in one place important contributions and up-to-date research results in this fast moving area. Domain Modelling for Interactive Systems Design serves as an excellent reference, providing insight into some of the most challenging research issues in the field.

This book describes how domain knowledge can be used in the design of interactive systems. It includes discussion of the theories and models of domain, generic domain architectures and construction of system components for specific domains. It draws on research experience from the Information Systems, Software Engineering and Human Computer Interaction communities.

This book developed from an IFIP workshop which brought together methods and architecture researchers in Human Computer Interaction and Software Engineering. To an extent this introduction is a little unfair to the authors, as we have distilled the results of the workshop to give the reader a perspective of the problems within integrated approaches to usability engineering. The papers could not hope to address all ofthe issues; however, we hope that a framework will help the reader gainfurther insights into current research andfuture practice. The initial motivation was to bring together researchers and practitioners to exchange their experiences on Graphical User Interface (Gill) design problems. The two groups represented methodological and architecture/tools interests, so the workshop focused on intersection of how methods can support user interface development and vice versa, how tools, architectures and reusable components can empower the design process. There is, we believe, a constructive tension between these two communities. Methodologists tend to approach the design problem with task/domain/organisational analysis while the tool builders suggest design empowerment/envisioning as a means ofimproving the way users work rather than relying on analysis ofcurrent systems. This debate revolves around the questions of whether users' current work is optimal, or whether designers have the insight to empower users by creating effective solutions to their problems. Tool builders typically want to build something, then get the users to try it, while the methodologists want to specify something, validate it and then build it.