0
Your cart

Your cart is empty

Browse All Departments
  • All Departments
Price
  • R250 - R500 (1)
  • -
Status
Brand

Showing 1 - 1 of 1 matches in All Departments

Gaining Cooperation - For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What... Gaining Cooperation - For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What You Want Them to do (Paperback)
Debra Hinz, Carl Van
R519 Discovery Miles 5 190 Ships in 10 - 15 working days

Gaining Cooperation is designed to help any Workers' Comp Professional who deals with injured workers on a regular basis. Sometimes injured workers can be uncooperative. They may not want to sign a form, give information, or supply documentation, even if it is to their benefit. This book provides the reader with a simple three- step process to not only getting the injured worker's cooperation, but to improving customer service. Some basic maxims are outlined and explained to help the reader gain the cooperation they are looking for. Maxim #1: Great negotiators never argue with reasons, they argue with facts. Maxim#2: You never have to prove anyone wrong, you only have to prove yourself right. Maxim#3: People will consider your point of view to the exact degree that you demonstrate you understand their point of view. This book relies heavily on the "acknowledgment tool" to help the reader see that a little bit of empathy can go a long way.

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
The Solidarity Solution - Principles for…
Kristi A Olson Hardcover R1,972 Discovery Miles 19 720
Acta Non Verba - The Playbook For…
Erik Kruger Paperback R230 R205 Discovery Miles 2 050
The Gulf War and Mental Health - A…
G L Belenky, James Martin, … Hardcover R2,765 Discovery Miles 27 650
Indentured - Behind The Scenes At Gupta…
Rajesh Sundaram Paperback  (2)
R280 R259 Discovery Miles 2 590
Growing With Greenhouses - A Modern…
Callum Jones Paperback R286 Discovery Miles 2 860
Kirstenbosch - A Visitor's Guide
Colin Paterson-Jones, John Winter Paperback R160 R143 Discovery Miles 1 430
Year Round Solar Greenhouse & Off Grid…
Small Footprint Press Hardcover R593 Discovery Miles 5 930
Fatigue Crack Growth in Rubber Materials…
Gert Heinrich, Reinhold Kipscholl, … Hardcover R7,143 Discovery Miles 71 430
G Technology R-Series 1TB SATAIII SSD…
R4,826 Discovery Miles 48 260
Louise Imogen Guiney
Alice Brown Paperback R402 Discovery Miles 4 020

 

Partners