Performance appraisal is a key tool for meeting the managerial needs of the modern organization. Daley examines the entire process of designing a performance appraisal system from determining its organizational purpose to constructing an objective appraisal instrument for measuring employee performance. Emphasis is also placed on the role of employee feedback and appraisal training. The cognitive behavior that shapes and influences the rating process is detailed. The book integrates the literature and practices detailed in business management, psychology, and sociology with that focusing on the public sector.

After an overview of performance appraisal research and the effect of public-private differences, Daley examines the reasons for performance appraisal and the basic mechanics--why?, what?, when?, who?--of establishing an appraisal process. Special emphasis is placed on the role of performance appraisal in the organization. He looks at the array of appraisal instruments that exists concentrating on the development of objective Behaviorally Anchored Rating Scales and Management by Objectives approaches. The role of employee feedback and the performance appraisal interview for delivering it are detailed. Daley focuses on the problems that plague raters. Organizational and employee misunderstandings along with traditional rater error problems are diagnosed. The importance of programs for training the rater are presented. An ideal resource for managers engaged in performance appraisal, this book can also serve as a supplemental reading for courses in management and human resources/personnel.

Chemical dependency. For many families it has become an all-too- common problem, be it drug or alcohol related. What is needed is a practical resource that clearly outlines effective forms of intervention and treatment for chemically dependent individuals and families. Answering this need is Treating the Chemically Dependent and Their Families. Written by practitioners for practitioners, this informative volume presents the major issues relevant to addiction and recovery from the perspectives of the addict, the addict's family, and the practitioner. Replete with numerous case studies, contributors discuss the consequences of addiction, assessment of addiction problems, recovery issues, treatment resources, relapse prevention, effects on the addict's family, and issues in family recovery. For practitioners, students, or family members themselves searching for answers to this tragic problem, you can't find a better resource than Treating the Chemically Dependent and Their Families. "A valuable resource for the rehabilitation counselor. Many of the topics, such as professional enabling, apply to the counselor who is in the field of chemical addiction. One of the strengths is an overview of all the aspects of chemical addiction. Each chapter has an impressive list of references. The chapter on relapse prevention [is] encouraging. The book is well organized which leads to its usability." --Journal of Applied Rehabilitation Counseling "Offers abridged, yet complete and up-to-date information. Individual chapters are written by acknowledged professionals in the field and reflect their areas of expertise. . . . The prose of Daley and Raskin's book is clear. Their use of language is unpretentious and straightforward. The ideas presented are orthodox; they are in keeping with current thinking throughout the field." --Professional Counselor "Daley and Raskin do an excellent job covering the broad range of information and treatment issues that are needed to be understood in order to help individuals and families affected by substance abuse and addiction." --Contemporary Psychology