Focus on Operational Management: A generic approach provides a general overview of management principles and the general management activities encountered by the operational and first-time manager in the workplace today. These principles are important for the sustainability of an organisation.

The following topics are discussed:

• The new workplace environment
• The changing role of the operational and first-time manager
• Operational planning, operational decision-making and problem-solving, organising operational resources, operational control, and leadership
• Employment relations in the workplace
• Organisational culture, diversity management, business ethics, corporate social responsibility, organisational politics and change management in the workplace

Focus on Operational Management: A Generic Approach gives a general overview of management principles and the general management activities needed by the operational and first-time manager in the workplace today. These principles are important for the sustainability of an organisation.

The following topics are discussed:

• The new workplace environment
• The changing role of the operational and first-time manager
• Operational planning, operational decision-making and problem-solving, organizing operational resources, operational control and leadership
• Employment relations in the workplace
• Organisational culture, diversity management, business ethics, corporate social responsibility, organisational politics and change management in the workplace.

Focus on Management Principles A generic approach presents management principles that are needed in the workplace today to ensure the sustainability of an organisation.

The following topics are discussed:

• How management theory has evolved and the environment in which management operates
• The tasks of management
• Leadership, teamwork and interpersonal skills
• Organisational culture, diversity management, business ethics, corporate social responsibility, organisational politics, change management and HIV/Aids in the workplace.

Focus on Management Principles starts with a historical overview of management and a brief discussion about functions and roles. Thereafter, leadership requirements and contemporary issues influencing a manager’s decision-making processes are discussed in detail.

These issues include organisational culture, social responsibility, organisational politics and HIV/AIDS.

This important book follows a practical approach and provides the learner with an understanding of the principles relevant for managers in contemporary society.

This new second edition of Focus on Operational Management discusses first-line managers and supervisors' management principles from a general management perspective. Focus on operational management 2nd edition acknowledges that all levels of management must be part of strategic management, but that responsibilities differ at various levels of management. Top management is responsible for all the management functions of an organisation, while senior/middle management is responsible for implementing top management's strategic goals and strategies. First-line managers and supervisors (operational managers) must implement senior/middle management's tactical objectives and strategies. To achieve these goals, first-line managers and supervisors need to manage operational goals and objectives.