This new second edition of Focus on Operational Management
discusses first-line managers and supervisors' management
principles from a general management perspective. Focus on
operational management 2nd edition acknowledges that all levels of
management must be part of strategic management, but that
responsibilities differ at various levels of management. Top
management is responsible for all the management functions of an
organisation, while senior/middle management is responsible for
implementing top management's strategic goals and strategies.
First-line managers and supervisors (operational managers) must
implement senior/middle management's tactical objectives and
strategies. To achieve these goals, first-line managers and
supervisors need to manage operational goals and objectives.
General
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