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Patient safety and satisfaction are not just passing fads. They are
two thirds of what patients expect from their health care system.
The Intelligent Nurse was created to help nurses learn the soft
skills that will allow them to become more effective providers of
care to others, enhance their profession and position themselves
for advancement. Starting with the basic skill of communication,
The Intelligent Nurse explores the some of the pitfalls that affect
both verbal and non-verbal communication. Many patient safety
issues are directly related to how we communicate. Often, the
overwhelming portion of our communication with patient and family
are non-verbal. Knowledge of how this interaction occurs, within
the realm of emotional and social intelligence, will lead to higher
patient satisfaction. Throughout The Intelligent Nurse, other
aspects that affect our ability to lead patients to better health
are explored. These points also enhance our ability to lead others
on the health care team. When these skills are learned and
practiced, they become the stepping stones to our own personal and
professional advancement. This book, while short in length can
serve as a stepping stone to greater learning and increased skill
competence. The Intelligent Nurse also seeks to enlighten nurses
about their role in the marketing and sales of health and health
care. Too often, through lack of marketing knowledge, much of what
we do and say puts out a negative message. When those patients and
their families leave our care, the word of mouth advertising that
occurs can wreck havoc in a multitude of venues. These same skills,
used in a positive fashion, can sell patients on the actions
necessary to increase their level of wellness long after they leave
our care. These same skills can be used to enhance the professional
life of a nurse by giving them the competence to promote their
ideas to others in an efficient manner.
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