Contents:
PART I HONG KONG AFTER THE TRANSITION
1 Hong Kong at the end of the twentieth century: management and labour trends Patricia Fosh, Catherine W. Ng, Ed Snape and Robert Westwood
2 Political and legal parameters for the representation of labour in Hong Kong: change and counter-change Wilson W.S. Chow and Patricia Fosh
3 The future shape of Hong Kong's economy: why high-technology manufacturing will prove to be a myth Howard Davies
PART II LABOUR MARKET ADJUSTMENT AND INEQUALITY IN HONG KONG
4 The market at work: labour market adjustments to the changing environment in Hong Kong William Chan and Wing Suen
5 Income inequality: the impact on the Hong Kong labour force Hon-Kwong Lui
6 Women workers in Hong Kong: narrowing the gender gap Hon-Kwong Lui
7 Immigration in Hong Kong: a source of labour supply Kit-Chun Lan and Pak-Wai Liu
PART III MANAGEMENT IN HONG KONG
8 The meaning of work: the reconfiguration of work and working in Hong Kong and Beijing Robert Westwood, Alicia S.M. Leung and Randy K. Chiu
9 Public sector HRM: vision and reality at the Hong Kong Hospital Authority David Thompson, Ed Snape, Clifford Mak Kei-Fung and Coryn Stokes
10 Human resource strategy and business performance : evidence from a survey of multinational firms in Hong Kong Margaret Shaffer, Ed Snape and Frenda Cheung
11 Women-friendly human resource mangement in Hong Kong: concept and practice Catherine W. Ng and Warren C.K. Chiu
12 Women in management in Hong Kong and Beijing: between pragmatism and patriarchy Robert Westwood and Alicia S.M. Leung
13 Entrepreneurial and managerial competencies: small business owner/managers in Hong Kong Theresa Lau, K.F. Chan and Thomas W.Y. Man
PART IV EMPLOYEE PARTICIPATION AND TRADE UNIONS IN HONG KONG
14 Government supervision of trade unions in Hong Kong: colonial powers, patterns of enforcement and prospects for change Patricia Fosh, Anne Carver, Wilson W.S. Chow, Ng Sek-Hong and Harriet Samuels
15 Hong Kong trade unions: in search of a role Ed Snape and Andy W. Chan
16 Joint consultationin Hong Kong: employee participation or union exclusion? Andy W. Chan and Ed Snape
PART V HONG KONG IN EAST ASIA
17 Hong Kong in context: employment relations in East Asia Chris Legget

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.