There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can't guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide whatvalue actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can't guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

Project management is changing. Rather than focusing solely on one large project, the majority of project managers are now expected to juggle multiple projects, which brings a different set of challenges. Between a greater number of project sponsors, resource conflicts and constant pressure from deadlines, it can be difficult to avoid burnout. Managing Multiple Projects blends formal project management techniques with time management and productivity tools in a step-by-step approach to consolidating your workload. From combining schedules to prioritising work and engaging stakeholders, this book clearly explains how to adapt your behaviour and techniques to successfully work on several projects at once. This practical guide provides answers to commonly asked questions (such as how to reduce the number of meetings and how to manage a To Do list) and includes case studies from real project managers. Checklists for common tasks and adaptable templates of trackers and reports are combined with easily actioned exercises to improve processes. Managing Multiple Projects gives practitioners the tools they need to improve the chances of project success and maintain a work-life balance. Online resources include downloadable templates of productivity checklists and status reports.

Project management is changing. Rather than focusing solely on one large project, the majority of project managers are now expected to juggle multiple projects, which brings a different set of challenges. Between a greater number of project sponsors, resource conflicts and constant pressure from deadlines, it can be difficult to avoid burnout. Managing Multiple Projects blends formal project management techniques with time management and productivity tools in a step-by-step approach to consolidating your workload. From combining schedules to prioritising work and engaging stakeholders, this book clearly explains how to adapt your behaviour and techniques to successfully work on several projects at once. This practical guide provides answers to commonly asked questions (such as how to reduce the number of meetings and how to manage a To Do list) and includes case studies from real project managers. Checklists for common tasks and adaptable templates of trackers and reports are combined with easily actioned exercises to improve processes. Managing Multiple Projects gives practitioners the tools they need to improve the chances of project success and maintain a work-life balance. Online resources include downloadable templates of productivity checklists and status reports.

In Collaboration Tools for Project Managers, Elizabeth Harrin builds upon her 2010 book, Social Media for Project Managers, by providing the latest information, success stories, and an easy-to-follow guide to implementing online collaboration tools and helping to overcome obstacles. In order to communicate faster, work virtually with people across the globe, and get better business results, project teams should explore how online collaboration tools can deliver project success and improve business value.

This book is a highly accessible guide to being a project manager (PM), particularly a project manager working within an IT field. The role is set out with reference to required skills, competencies and responsibilities. Tools, methods and techniques for project managers are covered, including Agile approaches; risk, issue and change management processes; best practices for managing stakeholders and financial management.

Anything from an office move to the Olympic Games can be termed a project, and 97 per cent of successful projects are led by an experienced project manager. Presenting over 250 years of professional project management experience in a highly accessible format, this entertaining yet practical book will help project managers get up to speed quickly with good practice, avoid pitfalls and deliver business value. This fully updated edition reflects changes to working practices such as the use of social media and collaboration tools. "Lives up to the 'real world' promise in its title, providing concise, practical advice for leaders of large projects, small projects, and everything between. The interwoven examples from actual projects illustrate clearly why the guidance provided here matters." Tom Kendrick, MBA, PMP, Project Management Director, UC Berkeley Extension, California.

Most people use social media on a daily basis for personal reasons but more and more, savvy project managers are incorporating these tools into their projects to collaborate and communicate more efficiently. Social Media for Project Managers goes beyond Facebook, Twitter and LinkedIn to explore a whole range of collabo ration tools available online like wikis, microblogs and document management tools. It aims to show the practicality of using these collaborative tools to support the project management process and how they are being used in the larger, ever-changing business environment. Want to have more success with engaging your project teams and stakeholders? Read this book and discover the benefits of adopting and using social media to encourage participation on your projects