|
Books > Business & Economics > Business & management > Management & management techniques > Project management
|
Buy Now
Customer-Centric Project Management (Hardcover)
Loot Price: R5,473
Discovery Miles 54 730
|
|
|
Customer-Centric Project Management (Hardcover)
Series: Advances in Project Management
Expected to ship within 10 - 15 working days
|
There has been a sea-change in the focus of organizations - whether
private or public - away from a traditional product- or
service-centricity towards customer-centricity and projects are
just as much a part of that change. Projects must deliver value;
projects must involve stakeholders, and Elizabeth Harrin and Phil
Peplow demonstrate convincingly that stakeholders are the ones who
get to decide whatvalue actually means. Customer-Centric Project
Management is a short guide explaining what customer-centricity
means in terms of how you work and its importance for project
performance; using tools and processes to guide customer-centric
thinking will help you see the results of engagement and
demonstrate how things can improve, even on difficult projects. The
text provides a straightforward implementation guide to moving your
own business to a customer-centric way of working, using a model
called Exceed and provides some guidance for ensuring that
customer-centricity is sustainable and supported in the
organization. This is a practical, rigorous and well-researched
text. It draws on established models and uses the example of
project implementation in a healthcare environment to demonstrate
the impact of this significant way of thinking about value. The
authors can't guarantee that the Exceed process will radically
improve project success rates, and no process can. Adopting a
customer-centric mindset and using the Exceed process to measure
and monitor customer satisfaction will, however, help you move
towards working with happier, more engaged stakeholders.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
You might also like..
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
(1)
