This timely resource employs actual examples of software process improvement from the private sector and government, demonstrating how quality systems, measurement techniques, and performance evaluations really work-presenting a highly focused methodology for analyzing an ongoing software development process and establishing a rational plan for process improvement. Four out of five software development companies need to overhaul their quality control procedures and launch process improvement efforts. This book shows them how to do it Helping developers implement effective quality control of software systems that can save companies short-term costs and long-term problems of consumer dissatisfaction, Software Process Quality focuses on time-to-market pressures that often lead to quality problems offers unique tools such as the Software Trouble Assessment Matrix (STAM) and Software Development Management Dashboard (SDMD) identifies barriers to process improvement, including poor data collection, insufficient capitalization, limited training of managers, lack of education resources, and "remote control" oversight highlights special statistical tests for software metrics supplies "before and after" Pareto charts to determine if a process change has resulted in enhanced quality provides examples of measures and metrics used to establish quality baselines synthesizes the authors' various tools and methods by means of a realistic case study of quality processing and much more Software Process Quality is required reading for software, quality control, and industrial engineers; software developers; managers of software development or maintenance organizations; software project managers; and advanced undergraduate and graduate students in these disciplines.