This book brings revolution to the African continent. It makes it clear that for Africans to advance in life they require a different approach to life. The book uses proverbs and wise sayings from Africa to enhance the notion that Africa as a continent appreciates issues about change and other players from outside the continent get a buy-in into change management. It is now generally accepted that from Cape to Cairo one sees a continent pregnant with resources but it is classified as the poorest by bank balance. The book uses African wisdom to help readers around the world to appreciate the African transformation. Change is always hardest at the beginning but it gets easier and better as days transform into years. Nothing in life changes without change. The book suggests ways of how Africa can swing the pendulum and rise to be a global shining star by owning and using its natural resources wisely and embracing transformational leadership. This would rewrite the economic order and turn the richest poor continent into a super rich continent.

Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service. ______________ He holds a Master of Business Administration (MBA) Degree from Management College of Southern Africa (South Africa) and a post graduate certificate in Business Counselling from the University of Durham (UK). One of the most sought after speakers in Malawi, he is on the board of several companies and also runs his own consultancy firm, Arch Professionals, which offers professional training in customer service, sales, team building, attitude change, conflict management and strategy development. He also writes a weekly columnist for a local daily newspaper in Malawi. He can be contacted at [email protected]