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Taking a novel approach to the subject of leadership, this book
uses its dark side as a vehicle to highlight some important
leadership lessons, helping all managers to reflect on their own
performance. The Impostor Leaders clarifies what is meant by
genuine leadership, focusing on the fact that leading and managing
go hand in hand. Based on this ability to consistently combine the
leadership and management roles, this book describes in detail and
practical terms, using real-world examples, the range of good and
bad leader-types seen in organizations today. The Leadership Wheel
is also introduced as a conceptual framework to isolate eight types
of leaders across four categories. Appealing to leaders and
managers across industry sectors, this book's substantial analysis
of bad leadership gives readers a tangible framework against which
to consider their own capabilities.
Taking a novel approach to the subject of leadership, this book
uses its dark side as a vehicle to highlight some important
leadership lessons, helping all managers to reflect on their own
performance. The Impostor Leaders clarifies what is meant by
genuine leadership, focusing on the fact that leading and managing
go hand in hand. Based on this ability to consistently combine the
leadership and management roles, this book describes in detail and
practical terms, using real-world examples, the range of good and
bad leader-types seen in organizations today. The Leadership Wheel
is also introduced as a conceptual framework to isolate eight types
of leaders across four categories. Appealing to leaders and
managers across industry sectors, this book's substantial analysis
of bad leadership gives readers a tangible framework against which
to consider their own capabilities.
This book is based on the premise that being good is just not good
enough in today's competitive environment. For hotel owners and
managers who want to achieve lasting business success through a
root and branch review of key processes, How To Run a Great Hotel
is a 'must read'. It will serve as a personal business consultant
for the hotel professional, probing and testing their thinking
across four critical themes which are proven to drive excellence.
The content focuses less on day-to-day operations and more on big
picture concerns such as strategy development, enhancing leadership
skills, engaging employees and attaining customer focus, all of
which are central to building a great hotel. Without clear
direction in these important areas to guide activities, ongoing
daily effort can be counterproductive. It's easy for hoteliers to
lose sight of their goals when, engulfed by operational demands,
they are often forced to just do rather than to think about what
they are doing. This book provides the reader with an opportunity
to step back and take a fresh look at their hotel, no matter where
it currently lies in its life cycle. The purpose of the book is to
get them to question what it is they are doing, why they are doing
it and to offer guidance on how they can make it even better. The
book is easy to read, practical, and action oriented. It will help
the reader to define clear plans with measurable goals for improved
personal and business performance. Contents: Acknowledgements;
Foreword; Preface; Introduction; Theme 1 - Define Direction;
Chapter 1. What is a strategic map and how can it help you to
achieve excellence?; Chapter 2. How can you create a strategic map
for your hotel?; Chapter 3. How can you measure the impact of your
strategic map over time?; Theme 2 - Lead to Suceed; Chapter 4. What
does leading people actually involve?; Chapter 5. How can you
improve leadership effectiveness at your hotel?; Chapter 6. How can
you measure leadership effectiveness over time?; Theme 3 - Engage
Your Employees; Chapter 7. What does engaging your employees
actually involve?; Chapter 8. What can you do to more fully engage
your employees?; 9. How can you measure employee engagement levels
over time?; Theme 4 - Captivate your customers; Chapter 10. What is
SERVICEPLUSONE and why is it important?; Chapter 11. How can you
attain SERVICEPLUSONE at your hotel?; Chapter 12. How can you
measure the impact of SERVICEPLUSONE over time?; Make it Happen;
Theme 1 - Define Direction; Theme 2 - Lead to Suceed; Theme 3 -
Engage Your Employees; Theme 4 - Captivate Your Customers; Looking
ahead; Tools and Resources; Index.
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Nadine Gordimer
Paperback
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R398
R330
Discovery Miles 3 300
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