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Project management disciplines have been a part of IT for many
years. Why then, are so many challenges still directly associated
with how a project is managed? Many projects fail for a myriad of
reasons; most, however, stem from poor or inadequate project
evaluation and performance appraisal, while, improved project
planning and direction is considered to be one of the key factors
to IT project success. Eriona Shtembari arranges evaluation methods
and techniques into three groups,
managerial-financial-and-development. This book explores the
process of project evaluation and the purposes of evaluation, given
its strong relationship to the success of the project. It examines
IT project evaluation; identifies methods and techniques to be used
throughout the project life cycle; examines the benefits of project
evaluation and proposes a systematic approach/framework of project
evaluation to serve as a tool for successful project management.
Shtembari analyses the most up-to-date research relating to the
process and methods/techniques of project evaluation, throughout
the project life cycle. From the systematic literature review, she
identifies the most usable methods and techniques in project
evaluation and focuses on the adequacy of these methods and
techniques in the service sector. The theoretical underpinning of
the book, serves as a base to interpret the interviews in the case
study and build a theory as to how the project evaluation context
relates to the proposed scientific theory. The findings in this
book provide solutions for practitioners to help them boost the
evaluation framework and consequently improve their IT project
management.
Project management disciplines have been a part of IT for many
years. Why then, are so many challenges still directly associated
with how a project is managed? Many projects fail for a myriad of
reasons; most, however, stem from poor or inadequate project
evaluation and performance appraisal, while, improved project
planning and direction is considered to be one of the key factors
to IT project success. Eriona Shtembari arranges evaluation methods
and techniques into three groups,
managerial-financial-and-development. This book explores the
process of project evaluation and the purposes of evaluation, given
its strong relationship to the success of the project. It examines
IT project evaluation; identifies methods and techniques to be used
throughout the project life cycle; examines the benefits of project
evaluation and proposes a systematic approach/framework of project
evaluation to serve as a tool for successful project management.
Shtembari analyses the most up-to-date research relating to the
process and methods/techniques of project evaluation, throughout
the project life cycle. From the systematic literature review, she
identifies the most usable methods and techniques in project
evaluation and focuses on the adequacy of these methods and
techniques in the service sector. The theoretical underpinning of
the book, serves as a base to interpret the interviews in the case
study and build a theory as to how the project evaluation context
relates to the proposed scientific theory. The findings in this
book provide solutions for practitioners to help them boost the
evaluation framework and consequently improve their IT project
management.
This book considers project evaluation in a particular context,
namely New Service Development (NSD) projects. The book aims at
understanding the purposes, the process of evaluating NSD projects
and pointing out specific criteria during the evaluation of NSD
projects. Our study reveals a list of eight important criteria of
evaluation. This consists of 3 financial criteria:
(1)profitability, (2)production cost, (3)return on investment; and
five non-financial criteria: (4)strategicfit, (5)marketing
criteria, (6)corporatesocial responsibilities, (7)information
quality, and(8)facilitating factors. Among them, 'strategic fit'(4)
&'customer satisfaction' (a part of 'marketing criteria')(5)are
recommended as 'must' for the evaluation process on any type of NSD
project. Qualitative approach is applied to collect data through 3
case studies (to build comprehensive understanding of the process),
& 17 semi-structured interviews in Albania, Italy, Sweden and
Vietnam (to identify evaluation criteria employed in practice).
Findings of this research contribute to the existing body of
knowledge in project management & NSD by suggesting a set of
key criteria that should be used as a practical guidance.
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