The main objective of this study is to look into the awareness as well as the mental, emotional and physical preparedness of the non-academic staff in embracing the transformation of the university into an efficient and sustainable university. Aspects in this study involve psychological empowerment, interpersonal trust in supervisors, team work climate, role ambiguity, commitment and organizational citizenship behavior. This study also aims to investigate the presence of self-directed work practices in a team setting among the non-academic staff. Finally, the specific objective of this study is to understand the relationship between psychological empowerment, interpersonal trust in supervisors, team work climate, role ambiguity, and commitment and organizational citizenship behavior among non- academic staff.