Over the past couple of decades, growth in the number of new service and not-for-profit organizations has out-paced manufacturing in the global economy. Six Sigma and Lean, two of the most successful initiatives for improving quality and productivity rooted in the manufacturing sector, are now needed by organizations in the non-manufacturing sectors of the economy. With the ever-growing demands of customers, ensuring quality and productivity in service organizations as a distinctive core competence is becoming essential to achieving a competitive advantage and maintaining customer loyalty for long-term survival. Current books on Lean Six Sigma for service or transactional organizations either require a significant technical background, or are rather conceptual in nature and lack the detail of the tools, how to use them, and the practical skill-building exercises needed to give readers the ability to actually implement Lean Six Sigma in their organizations. This book fills the void. Written for the typical business professional, Lean Six Sigma Service Excellence effectively translates the concepts of Lean Six Sigma from a manufacturing environment to a service delivery environment. It is a user friendly guide to successfully implementing Lean Six Sigma practices in non-manufacturing organizations. It is also an inexpensive path to Green Belt certification. Mr. Taylor provides an overview of the Lean Six Sigma concepts and step-by-step examples of how to apply each of the relevant tools in practical situations. Next, readers will work through several problems to exercise their new found understanding. This learning approach of application and exercise should be of particular interest to those interested in, but unable to afford the large expense of most Lean Six Sigma training courses. Dedicated to executives and managers of service and transactional organizations, Lean Six Sigma Service Excellence emphasizes how productivity can be used as a distinctive competence for achieving and maintaining competitive advantage in non-manufacturing environments.

The book explores the implications that research-density has on the people and places researched, on the researchers, on the data collected and knowledge produced, and on the theories that are developed. It examines the effects that research-density has on the people and places researched, on the researchers, on the data collected and knowledge produced, and on the theories that are developed. By weaving together experiences from a variety of countries and across disciplinary boundaries and research methods, the volume outlines the roots of over-research, where it comes from and what can be done about it. The book will be useful for social science students and researchers working in ethnographic disciplines such as Human Geography, Anthropology, Urban Planning, and Sociology and seeking to navigate the tricky 'absent present' of already existing research on their fields of exploration.

Two classic Doctor Who adventures set on the planet of Peladon, starring Jon Pertwee as the Third Doctor, with Katy Manning as his companion in the first story and Elisabeth Sladen in the second. In the four-parter 'The Curse of Peladon' (1972), the Doctor (Pertwee) finally seems to have escaped his exile to Earth when he manages to transport Jo (Manning) in the Tardis to the planet Peladon. The pair are mistaken for Earth delegates at a conference to decide whether Peladon should join the Galactic Federation, and discover that someone is attempting to use the legendary royal beast of Aggador to trigger off a war. In the six-parter 'The Monster of Peladon' (1974), the Tardis arrives on the Planet of Peladon half a century after the Doctor's first visit. The planet has now become of great tactical importance because of its focal position between warring factions. The Doctor and Sarah (Elisabeth Sladen) have to act as peacekeepers between rival ambassadors and they must also find the truth behind 'the spirit'.

Two classic multi-episode Doctor Who storylines from 1965, starring William Hartnell as the Doctor. In 'The Space Museum', the TARDIS and its occupants end up as an exhibit in a forgotten museum in the future. Episodes are: 'The Space Museum', 'The Dimensions of Time', 'The Search' and 'The Final Phase'. In 'The Chase', the travellers are forced to flee in the TARDIS when they learn that a group of time-travelling Daleks are on their trail with orders to exterminate them. Episodes are: 'The Executioners', 'The Death of Time', 'Flight Through Eternity', 'Journey Into Terror', 'The Death of Doctor Who' and 'The Planet of Decision'.

Compilation of a six-part story from the popular sci-fi series. The Doctor (William Hartnell), Ian, Barbara and Susan return to Earth in the year 2167 only to find that the Daleks have occupied the planet. They join the human resistance movement in an attempt to overthrow the Daleks, who are mining the core of the planet for a sinister purpose of their own. This story was remade into a film, 'Daleks - Invasion Earth 2150 AD', starring Peter Cushing as the Doctor.