Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
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Lean Six Sigma Service Excellence - A Guide to Green Belt Certification and Bottom Line Improvement (Hardcover)
Loot Price: R1,547
Discovery Miles 15 470
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Lean Six Sigma Service Excellence - A Guide to Green Belt Certification and Bottom Line Improvement (Hardcover)
Expected to ship within 12 - 17 working days
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Over the past couple of decades, growth in the number of new
service and not-for-profit organizations has out-paced
manufacturing in the global economy. Six Sigma and Lean, two of the
most successful initiatives for improving quality and productivity
rooted in the manufacturing sector, are now needed by organizations
in the non-manufacturing sectors of the economy. With the
ever-growing demands of customers, ensuring quality and
productivity in service organizations as a distinctive core
competence is becoming essential to achieving a competitive
advantage and maintaining customer loyalty for long-term survival.
Current books on Lean Six Sigma for service or transactional
organizations either require a significant technical background, or
are rather conceptual in nature and lack the detail of the tools,
how to use them, and the practical skill-building exercises needed
to give readers the ability to actually implement Lean Six Sigma in
their organizations. This book fills the void. Written for the
typical business professional, Lean Six Sigma Service Excellence
effectively translates the concepts of Lean Six Sigma from a
manufacturing environment to a service delivery environment. It is
a user friendly guide to successfully implementing Lean Six Sigma
practices in non-manufacturing organizations. It is also an
inexpensive path to Green Belt certification. Mr. Taylor provides
an overview of the Lean Six Sigma concepts and step-by-step
examples of how to apply each of the relevant tools in practical
situations. Next, readers will work through several problems to
exercise their new found understanding. This learning approach of
application and exercise should be of particular interest to those
interested in, but unable to afford the large expense of most Lean
Six Sigma training courses. Dedicated to executives and managers of
service and transactional organizations, Lean Six Sigma Service
Excellence emphasizes how productivity can be used as a distinctive
competence for achieving and maintaining competitive advantage in
non-manufacturing environments.
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