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This textbook addresses the conceptual and practical aspects of the
various phases of the lifecycle of service systems, ranging from
service ideation, design, implementation, analysis, improvement and
trading associated with service systems engineering. Written by
leading experts in the field, this indispensable textbook will
enable a new wave of future professionals to think in a
service-focused way with the right balance of competencies in
computer science, engineering, and management. Fundamentals of
Service Systems is a centerpiece for a course syllabus on service
systems. Each chapter includes a summary, a list of learning
objectives, an opening case, and a review section with questions, a
project description, a list of key terms, and a list of further
reading bibliography. All these elements enable students to learn
at a faster and more comfortable peace. For researchers, teachers,
and students who want to learn about this new emerging science,
Fundamentals of Service Systems provides an overview of the core
disciplines underlying the study of service systems. It is aimed at
students of information systems, information technology, and
business and economics. It also targets business and IT
practitioners, especially those who are looking for better ways of
innovating, designing, modeling, analyzing, and optimizing service
systems.
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Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings (Paperback, 1st ed. 2018)
Gerhard Satzger, Lia Patricio, Mohamed Zaki, Niklas Kuhl, Peter Hottum
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R1,600
Discovery Miles 16 000
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Ships in 10 - 15 working days
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This book constitutes the proceedings of the 9th International
Conference on Exploring Services Science, IESS 2018, held in
Karlsruhe, Germany, in September 2018. The 30 papers presented in
this volume were carefully reviewed and selected from 67
submissions. The book is structured in six parts, each featuring
contributions describing current research in a particular domain of
service science: Service Design and Innovation; Smart Service
Processes; Big Data in Services; Service Topics Open Exploration;
Design Science Research in Services. The book offers an extended,
ICT-focused vision on services and addresses multiple relevant
aspects, including underlying business models, the necessary
processes and technological capabilities like big data and machine
learning. The academic work showcased at the conference should help
to advance service science and its application in practice.
This textbook addresses the conceptual and practical aspects of the
various phases of the lifecycle of service systems, ranging from
service ideation, design, implementation, analysis, improvement and
trading associated with service systems engineering. Written by
leading experts in the field, this indispensable textbook will
enable a new wave of future professionals to think in a
service-focused way with the right balance of competencies in
computer science, engineering, and management. Fundamentals of
Service Systems is a centerpiece for a course syllabus on service
systems. Each chapter includes a summary, a list of learning
objectives, an opening case, and a review section with questions, a
project description, a list of key terms, and a list of further
reading bibliography. All these elements enable students to learn
at a faster and more comfortable peace. For researchers, teachers,
and students who want to learn about this new emerging science,
Fundamentals of Service Systems provides an overview of the core
disciplines underlying the study of service systems. It is aimed at
students of information systems, information technology, and
business and economics. It also targets business and IT
practitioners, especially those who are looking for better ways of
innovating, designing, modeling, analyzing, and optimizing service
systems.
Wahrend sich bisher Standort- und Auslagerungsdiskussionen
vornehmlich auf arbeitsintensive Teilleistungen konzentrierten,
weist dieses Buch nach, dass auch fur kapitalintensive Leistungen
betrachtliche internationale Wettbewerbsunterschiede bestehen."
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