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This book examines trends and challenges in research on IT
governance in public organizations, reporting innovative research
and new insights in the theories, models and practices within the
area. As we noticed, IT governance plays an important role in
generating value from organization's IT investments. However there
are different challenges for researchers in studying IT governance
in public organizations due to the differences between political,
administrative, and practices in these organizations. The first
section of the book looks at Management issues, including an
introduction to IT governance in public organizations; a systematic
review of IT alignment research in public organizations; the role
of middle managers in aligning strategy and IT in public service
organizations; and an analysis of alignment and governance with
regard to IT-related policy decisions. The second section examines
Modelling, including a consideration of the challenges faced by
public administration; a discussion of a framework for IT
governance implementation suitable to improve alignment and
communication between stakeholders of IT services; the design and
implementation of IT architecture; and the adoption of enterprise
architecture in public organizations. Finally, section three
presents Case Studies, including IT governance in the context of
e-government strategy implementation in the Caribbean; the
relationship of IT organizational structure and IT governance
performance in the IT department of a public research and education
organization in a developing country; the relationship between
organizational ambidexterity and IT governance through a study of
the Swedish Tax Authorities; and the role of institutional logics
in IT project activities and interactions in a large Swedish
hospital.
This book examines trends and challenges in research on IT
governance in public organizations, reporting innovative research
and new insights in the theories, models and practices within the
area. As we noticed, IT governance plays an important role in
generating value from organization's IT investments. However there
are different challenges for researchers in studying IT governance
in public organizations due to the differences between political,
administrative, and practices in these organizations. The first
section of the book looks at Management issues, including an
introduction to IT governance in public organizations; a systematic
review of IT alignment research in public organizations; the role
of middle managers in aligning strategy and IT in public service
organizations; and an analysis of alignment and governance with
regard to IT-related policy decisions. The second section examines
Modelling, including a consideration of the challenges faced by
public administration; a discussion of a framework for IT
governance implementation suitable to improve alignment and
communication between stakeholders of IT services; the design and
implementation of IT architecture; and the adoption of enterprise
architecture in public organizations. Finally, section three
presents Case Studies, including IT governance in the context of
e-government strategy implementation in the Caribbean; the
relationship of IT organizational structure and IT governance
performance in the IT department of a public research and education
organization in a developing country; the relationship between
organizational ambidexterity and IT governance through a study of
the Swedish Tax Authorities; and the role of institutional logics
in IT project activities and interactions in a large Swedish
hospital.
Motivation for the Book This book aims to describe a comprehensive
methodology for service-oriented inf- mation systems planning,
considered in particular, in eGovernment initiatives. The
methodology is based on the research results produced by the
Italian project "eG- ernment for Mediterranean Countries (eG4M),"
granted by the Italian Ministry of University and Research from
2005 to 2008. The concept of service is at the center of the book.
The methodology is focused on quality of services as a key factor
for eGovernment initiatives. Since its grou- ing is in a project
whose goal has been to develop a methodology for eGove- ment in
Mediterranean countries it is called eG4M. Furthermore, eG4M aims
at encompassing the relationships existing between ICT technologies
and social c- texts of service provision, organizational issues,
and juridical framework, looking at ICT technologies more as a
means than an end. eG4M satis es a real need of constituencies and
stakeholders involved in eGovernment projects, con rmed in the eG4M
experimentations and in previous preliminary experiences in the
Italian P- lic Administrations. A structured process is needed that
provides a clear perspective on the different facets that
eGovernment initiatives usually have to challenge and disciplines
the complex set of decisions to be taken. The available approaches
to eGovernment usually provide only one perspective to public
managers and local authorities on the domain of intervention,
either te- nological, organizational, legal, economic, or social.
Motivation for the Book This book aims to describe a comprehensive
methodology for service-oriented inf- mation systems planning,
considered in particular, in eGovernment initiatives. The
methodology is based on the research results produced by the
Italian project "eG- ernment for Mediterranean Countries (eG4M),"
granted by the Italian Ministry of University and Research from
2005 to 2008. The concept of service is at the center of the book.
The methodology is focused on quality of services as a key factor
for eGovernment initiatives. Since its grou- ing is in a project
whose goal has been to develop a methodology for eGove- ment in
Mediterranean countries it is called eG4M. Furthermore, eG4M aims
at encompassing the relationships existing between ICT technologies
and social c- texts of service provision, organizational issues,
and juridical framework, looking at ICT technologies more as a
means than an end. eG4M satis es a real need of constituencies and
stakeholders involved in eGovernment projects, con rmed in the eG4M
experimentations and in previous preliminary experiences in the
Italian P- lic Administrations. A structured process is needed that
provides a clear perspective on the different facets that
eGovernment initiatives usually have to challenge and disciplines
the complex set of decisions to be taken. The available approaches
to eGovernment usually provide only one perspective to public
managers and local authorities on the domain of intervention,
either te- nological, organizational, legal, economic, or social.
Information systems are researched, published on, and utilized as
an extremely broad and vital sector of current technology
development, usually studied from the scientific or technological
viewpoints therein. Phenomenology, Organizational Politics, and IT
Design: The Social Study of Information Systems offers a new look
at the latest research and critical issues within the field of
information systems by creating solid theoretical frameworks and
the latest empirical findings of social developments.
Professionals, academics, and researchers working with information
will find this volume a compelling and vital resource for a cross
fertilization among different, yet complementary, and strictly
connected domains of scientific knowledge, consisting of
information systems research, philosophy of social science, and
organizational studies.
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