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Information Systems for eGovernment - A Quality-of-Service Perspective (Paperback, 2010 ed.)
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Information Systems for eGovernment - A Quality-of-Service Perspective (Paperback, 2010 ed.)
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Motivation for the Book This book aims to describe a comprehensive
methodology for service-oriented inf- mation systems planning,
considered in particular, in eGovernment initiatives. The
methodology is based on the research results produced by the
Italian project "eG- ernment for Mediterranean Countries (eG4M),"
granted by the Italian Ministry of University and Research from
2005 to 2008. The concept of service is at the center of the book.
The methodology is focused on quality of services as a key factor
for eGovernment initiatives. Since its grou- ing is in a project
whose goal has been to develop a methodology for eGove- ment in
Mediterranean countries it is called eG4M. Furthermore, eG4M aims
at encompassing the relationships existing between ICT technologies
and social c- texts of service provision, organizational issues,
and juridical framework, looking at ICT technologies more as a
means than an end. eG4M satis es a real need of constituencies and
stakeholders involved in eGovernment projects, con rmed in the eG4M
experimentations and in previous preliminary experiences in the
Italian P- lic Administrations. A structured process is needed that
provides a clear perspective on the different facets that
eGovernment initiatives usually have to challenge and disciplines
the complex set of decisions to be taken. The available approaches
to eGovernment usually provide only one perspective to public
managers and local authorities on the domain of intervention,
either te- nological, organizational, legal, economic, or social.
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