Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

'This is a very valuable book for statisticians and users of statistics. It contains a remarkable number of statistical tests which are currently available and useful for practical purposes' - Statistical Papers This expanded and updated Third Edition of Gopal Kanji's best-selling resource on statistical tests covers all the most commonly used tests with information on how to calculate and interpret results with simple datasets. Each entry begins with a short summary statement about the test's purpose, and contains details of the test objective, the limitations (or assumptions) involved, a brief outline of the method, a worked example and the numerical calculation. This new edition also includes: " A brand new introduction to statistical testing with information to guide the reader through the book so that even non-statistics students can find information quickly and easily " Real-world explanations of how and when to use each test with examples drawn from wide range of disciplines. " A useful Classification of Tests table " All the relevant statistical tables for checking critical values 100 Statistical Tests: Third Edition is the one indispensable guide for users of statistical materials and consumers of statistical information at all levels and across all disciplines.

From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schema's of: management methods, idea generation, data collection and analysis.