100 Methods for Total Quality Management (Paperback)

From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schema's of: management methods, idea generation, data collection and analysis.

General

Imprint:	Sage Publications Ltd
Country of origin:	United Kingdom
Release date:	March 1996
First published:	1996
Authors:	Gopal K. Kanji • Mike Asher
Dimensions:	234 x 156 x 13mm (L x W x T)
Format:	Paperback
Pages:	256
ISBN-13:	978-0-8039-7747-1
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management
LSN:	0-8039-7747-6
Barcode:	9780803977471

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