The direct-to-consumer business model has transformed how people seek out goods and services from music to mortgages. So what happens now that the revolution has come for healthcare? While consumers have begun to insist on healthcare that is as convenient and personalized as nearly every other good or service they purchase, most healthcare provider organizations, physicians, and insurance companies remain woefully unprepared to meet this demand. Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand: * The differences between healthcare and other consumer-driven markets * What factors are most important for consumers in seeking care providers * How consumers make decisions about healthcare * The system-wide effects of increased consumer choice in healthcare * The important distinction between patients and consumers By celebrating the possibilities inherent to consumer-centered healthcare, Choice Matters offers a refreshing, empirically informed take on how healthcare in the United States can flourish, not wither, in the new economy.

Countries and institutions worldwide face the challenge of planning and paying for health care that effectively meets the needs of citizens and employees. While there are many criticisms of existing healthcare models, current literature offers little guidance for individuals who want to carry out the work of redesigning and improving their health system. Using a step-by-step format, Building a High-Value Health System systematically provides analytical tools and functional skills for designing and implementing a health system that fits a population's needs. Active, learner-directed methods teach readers how to assess the needs of a population, analyze the performance of a health system, assess available capacity, and develop system design options that are feasible within this context. The book then describes the strategies through which change agents can implement and sustain these systems in the future. Through global case studies and detailed guidance, Building a High-Value Health System prepares readers to analyze and understand their own health system and take actions to build a better one.