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The Virus (Hardcover)
Harry Katzan
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R591
R495
Discovery Miles 4 950
Save R96 (16%)
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Ships in 10 - 15 working days
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A service is a client/provider interaction that creates and
captures value for both participants. We use service in several
aspects of our lives including business, government, education,
health care, and religion. But what, exactly, are the best
practices, principles, and theories of service? The actual study of
service science is a relatively new field, but one that can open
the door to a better understanding of this essential part of our
lives. In this invaluable guide, Harry Katzan, Jr., director of the
Service Science Institute of Hilton Head, offers a concise,
readable examination of how managers can use information about
services to construct a better customer environment. Harry Katzan,
Jr. believes that the characteristics of a service process
determine its efficacy in solving real-world problems. He
disseminates these characteristics and provides a clearer view to
help managers pinpoint the exact issues they need to tackle.
Informative chapters include: Service Concepts Service Systems
Information Services Service Management Service Business With a
comprehensive bibliography, detailed footnotes, and a highly
engaging writing style, A Manager's Guide to Service Science is
perfect for the professional and the layman alike. Discover how you
can put information about services to work for you
If you want to have the competitive edge in your personal and
professional life, then it's imperative to understand service
science. Service in itself can be described as a client/provider
interaction that creates and captures value, while a service system
is defined as a structure of people and technology that adapts to
the changing value of knowledge in the system. Combined, these two
concepts form service science. Harry Katzan, Jr., director of the
Service Science Institute of Hilton Head, takes a closer look at
this newly emerging scientific field for academics and
practitioners alike in Service Science. With an easy-to-understand
format, Harry Katzan, Jr. offers a comprehensive introduction to
service science for people in business, education, and government.
Useful as a textbook and a professional guide, this innovative
study contains eight chapters that each end with a comprehensive
summary, a list of key words, questions, and additional selected
readings. In addition, Harry Katzan, Jr. provides concrete examples
and in-depth discussion on such timely topics as: -Service concepts
-Service systems -Information services -Service management -Service
business -Service technology Service science has been touted as the
up-and-coming discipline for the twenty-first century. Learn more
about this exciting field and change how you think and perceive
your world with Service Science
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