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A Manager's Guide to Service Science - A Comprehensive Guide to Service Science for Managers (Hardcover)
Loot Price: R475
Discovery Miles 4 750
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A Manager's Guide to Service Science - A Comprehensive Guide to Service Science for Managers (Hardcover)
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Loot Price R475
Discovery Miles 4 750
Expected to ship within 12 - 17 working days
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Donate to Against Period Poverty
Total price: R495
Discovery Miles: 4 950
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A service is a client/provider interaction that creates and
captures value for both participants. We use service in several
aspects of our lives including business, government, education,
health care, and religion. But what, exactly, are the best
practices, principles, and theories of service? The actual study of
service science is a relatively new field, but one that can open
the door to a better understanding of this essential part of our
lives. In this invaluable guide, Harry Katzan, Jr., director of the
Service Science Institute of Hilton Head, offers a concise,
readable examination of how managers can use information about
services to construct a better customer environment. Harry Katzan,
Jr. believes that the characteristics of a service process
determine its efficacy in solving real-world problems. He
disseminates these characteristics and provides a clearer view to
help managers pinpoint the exact issues they need to tackle.
Informative chapters include: Service Concepts Service Systems
Information Services Service Management Service Business With a
comprehensive bibliography, detailed footnotes, and a highly
engaging writing style, A Manager's Guide to Service Science is
perfect for the professional and the layman alike. Discover how you
can put information about services to work for you
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