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This book proposes a critical public relations approach to
analyzing crisis communication with Malaysia Airlines flight 370
(MH370) disappearance (2014-2018) as a case study. It examines the
discursive process of Malaysia's crisis response and image
building, tracing Malaysia Airlines during the immediate response
and the Malaysian establishment until the official suspension of
the underwater search. The study features a critical discourse
analysis of 84 national media texts and 85 response statements,
focusing on three aspects: the national media representations of
Malaysia's image, the national carrier and the government's
rhetorical strategies of delivering stances and actions, and the
dynamic process of image reconstruction and national recovery. The
present project contributes to the current research area by
integrating both linguistic and public relations perspectives, and
more importantly, by highlighting the ideological impact instead of
merely behavioral effectiveness in modern communication research.
Target readers may find their interest in corporate crisis
communication, critical inquiry about political public relations,
and the MH370 incident in general.
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