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Showing 1 - 3 of 3 matches in All Departments
The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says "If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place." Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.” Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams. Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).
In "Scaling Up Excellence," bestselling author Robert Sutton and
Stanford colleague Huggy Rao tackle a challenge that determines
every organization's success: scaling up farther, faster, and more
effectively as a program or an organization creates a larger
footprint. Sutton and Rao have devoted much of the last decade to
uncovering what it takes to build and uncover pockets of exemplary
performance, to help spread them, and to keep recharging
organizations with ever better work practices. Drawing on inside
accounts and case studies and academic research from a wealth of
industries - including start-ups, pharmaceuticals, airlines,
retail, financial services, high-tech, education, non-profits,
government, and healthcare -- Sutton and Rao identify the key
scaling challenges that confront every organization. They tackle
the difficult trade-offs that organizations must make between
"Buddhism" versus "Catholicism" -- whether to encourage
individualized approaches tailored to local needs or to replicate
the same practices and customs as an organization or program
expands. They reveal how the best leaders and teams develop,
spread, and instill the right mindsets in their people -- rather
than ruining or watering down the very things that have fueled
successful growth in the past. They unpack the principles that help
to cascade excellence throughout an organization, as well as show
how to eliminate destructive beliefs and behaviors that will hold
them back.
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