Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it.Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow in which employees are capable of identifying and fixing problems with the flow without requiring management intervention.Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time.With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly.When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow s

Becket's life was lived on a European stage, his cause was conducted in a European setting, and the cult of the new martyr spread with extraordinary rapidity to the furthest reaches of Latin Christendom before the end of the twelfth century. The fifteen studies collected here reflect not only the global reach of the subject but the diverse expertise of their author, whose edition and translation of the Correspondence of Archbishop Thomas Becket (2000) and acclaimed biography (Thomas Becket, 2004) have established her place in Becket studies. Based on the critical examination of manuscripts and texts, this collection focuses first on the papal curia and Becket's household in exile. The following studies deal with Becket's letters and their authorship, the coronation of the young King Henry (1170), and Henry II's reconciliation at Avranches (1172). The final part traces the explosion of Becket's cult, the transmission of hagiographical and liturgical texts to France, Germany, and Portugal, and the role of diverse agencies of dissemination: Henry II's daughters, for example, in Saxony, Castile, and Sicily, and the Cistercian and Augustinian orders whose networks of houses embraced the whole of Europe.

Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow-in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.

Advanced Placement Classroom: Lord of the Flies takes a fresh approach to a school classic by offering an abundance of student-centered classroom ideas. A large menu of rigorous choices will engage both teachers and students in the process of building interpretations through close reading, collaboration, and active learning. Clearly explained prereading, reading, and post-reading tasks help students to develop their individual encounters with the text and then enter the conversation of literary scholars. Additional chapters explore the interface between the world of the text and the text in the world, including technology integration. Sample AP prompts and essay analyses are included. Grades 9-12

Alexander III was one of the most important popes of the Middle Ages and his papacy (1159-81) marked a significant watershed in the history of the Western Church and society. This book provides a long overdue reassessment of his papacy and his achievements, bringing together thirteen essays which review existing scholarship and present the latest research and new perspectives. Individual chapters cover topics such as Alexander's many contributions to the law of the Church, which had a major impact upon Western society, notably on marriage, his relations with Byzantium, and the extension of papal authority at the peripheries of the West, in Spain, Northern Europe and the Holy Land. But dominant are the major clashes between secular and spiritual authority: the confrontation between Henry II of England and Thomas Becket after which Alexander eventually secured the king's co-operation and the pope's eighteen-year conflict with the German emperor, Frederick I. Both the papacy and the Western Church emerged as stronger institutions from this struggle, largely owing to Alexander's leadership and resilience: he truly mastered the art of survival.

The Teaching Success Guide for the Advanced Placement Classroom series helps teachers motivate students above and beyond the norm by introducing investigative, hands-on activities, including debates, role-plays, experiments, projects, and more, all based on Advanced Placement and college-level standards for learning. Julius Caesar allows teachers to take a fresh approach to one of Shakespeare's most famous plays by moving beyond basic history and memorization of quotes. Students will engage in performance approaches to the text, recreate the story's events in a news show format, participate in collaborative literature workshop activities, and debate whether Caesar could have prevented his assassination. The author also provides easy-to-use discussions of Shakespeare's language and how Julius Caesar can be studied from different critical perspectives. Grades 7-12

Alexander III was one of the most important popes of the Middle Ages and his papacy (1159-81) marked a significant watershed in the history of the Western Church and society. This book provides a long overdue reassessment of his papacy and his achievements, bringing together thirteen essays which review existing scholarship and present the latest research and new perspectives. Individual chapters cover topics such as Alexander's many contributions to the law of the Church, which had a major impact upon Western society, notably on marriage, his relations with Byzantium, and the extension of papal authority at the peripheries of the West, in Spain, Northern Europe and the Holy Land. But dominant are the major clashes between secular and spiritual authority: the confrontation between Henry II of England and Thomas Becket after which Alexander eventually secured the king's co-operation and the pope's eighteen-year conflict with the German emperor, Frederick I. Both the papacy and the Western Church emerged as stronger institutions from this struggle, largely owing to Alexander's leadership and resilience: he truly mastered the art of survival.

Part of Prufrock's new series for the upper level classroom, Advanced Placement Classroom: Hamlet allows teachers to take a fresh approach on one of Shakespeare's most famous plays, by moving beyond basic history and memorization of quotes. Students will study cultural variations of the Hamlet story, recreate the tale's events in a news show format, rewrite scenes using modern-day perspectives, and create their own blogs to discuss the play's relationship to contemporary life. The author also provides easy-to-use discussions of Shakespeare's life and times and the ways Hamlet can be studied from a critical perspective. Prufrock's new line of innovative teaching guides is designed to engage students with creative learning activities that ensure Advanced Placement success. The Teaching Success Guide for the Advanced Placement Classroom series helps teachers motivate students above and beyond the norm by introducing investigative, hands-on activities including debates, role-plays, experiments, projects, and more, all based on Advanced Placement and college-level standards for learning. Grades 7-12

The year 2000 witnessed the 900th anniversary of the birth of Adrian IV, the only Englishman to sit on the papal throne. His short pontificate of four and a half years, distracted by crisis and controversy and followed as it was by an 18-year schism, could be judged a low point in the history of the papacy. The studies in this book challenge the view that Adrian was little more than a cipher, the tool of powerful factions in the Curia. This is the first large-scale work on Adrian since 1925, and is supported by a substantial appendix of relevant sources and documents in facing translation. Relations with the Empire, the Norman kingdom and the Patrimony are all radically reassessed and the authenticity of 'Laudabiliter' reconsidered. At the same time, the spiritual, educational and devotional contexts in which he was operating are fully assessed; his activities in Catalonia and his legatine mission to Scandinavia are examined in the light of recent research, and his special relationship with St Albans is explored through his privileges to this great abbey. These studies by leading scholars in the field, together with the introductory chapter by Christopher Brooke, reveal an active and engaged pope, reacting creatively to the challenges and crises of the Church and the world.

Following in the footsteps of its bestselling predecessor, Kevin J. Duggan, an executive mentor and recognized authority on Lean and Operational Excellence, draws on more than 10 years of experience and learning to provide Creating Mixed Model Value Streams, Second Edition. This second edition takes a step-by-step approach to implementing Lean in complex environments and describes which Lean techniques to use when faced with difficult situations-including high product mix, scheduling problems, shared resources, and unstable customer demand. In addition to a new section on handling shared resources to support mixed model production, the second edition: Contains updates to sections on mixed model value streams Introduces new information on constructing product family matrices Expands on the concept of takt in mixed models Provides additional insights on existing mixed model concepts, such as determining product family, takt capability, and heijunka (load level scheduling) Presents new concepts on sequencing work, such as offset scheduling and sequenced first-in, first-out (FIFO) lanes Illustrated with a case study based on actual experience as well as downloadable resources with helpful tools, the book walks readers through the reasoning the author has used with great success in practice. It delves beyond the basics of value stream mapping to explain how to create future states in a manufacturing environment characterized by multiple products, varying cycle times, and changing demand. Demonstrating advanced techniques for creating flow through shared resources, it also considers the concept of a guaranteed turnaround time for the shared resource. The Downloadable Resources Include: Spreadsheet and tutorial for sorting products into families Spreadsheets for calculating equipment required and for determining the interval for Every Part Every Interval (EPEI) Samples of visual method sheets for standard work Case study value stream maps and mapping icons

While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other than manufacturing. This book fills that need.Beyond the Lean Office uses a compelling novel format to illustrate what it takes to create and sustain flow and Operational Excellence in the office. Readers learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on Operational Excellence. The story illustrates the day-to-day issues that most organizations face in their pursuit of Operational Excellence.To achieve Operational Excellence, it takes more than just a strong leader with passion and drive. The key ingredient is practical knowledge that can be applied quickly and easily by following a process. This book supplies step-by-step guidance on how to move your office services from point A to point B. The practical insights and guidance presented here create a road map that can be shared with each employee to rapidly move your organization forward. All chapters also include a From the Author section that shares authoritative insights on the topic at hand.After reading this book, you will understand how to design and create self-healing flow that provides reliable, predictable output in the office and operates without the need for management intervention to deliver the services provided by the office. Instead, management focuses on the activities that grow your enterprise.

While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other than manufacturing. This book fills that need. Beyond the Lean Office uses a compelling novel format to illustrate what it takes to create and sustain flow and Operational Excellence in the office. Readers learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on Operational Excellence. The story illustrates the day-to-day issues that most organizations face in their pursuit of Operational Excellence. To achieve Operational Excellence, it takes more than just a strong leader with passion and drive. The key ingredient is practical knowledge that can be applied quickly and easily by following a process. This book supplies step-by-step guidance on how to move your office services from point A to point B. The practical insights and guidance presented here create a road map that can be shared with each employee to rapidly move your organization forward. All chapters also include a From the Author section that shares authoritative insights on the topic at hand. After reading this book, you will understand how to design and create self-healing flow that provides reliable, predictable output in the office and operates without the need for management intervention to deliver the services provided by the office. Instead, management focuses on the activities that grow your enterprise.

The great strength of this collection is its wide range...a valuable work for anyone interested in the social aspects of the medieval nobility. CHOICE Articles on the origins and nature of 'nobility', its relationship with the late Roman world, its acquisition and exercise of power, its association with military obligation, and its transformation into a more or less willing instrument of royal government. Embracing regions as diverse as England (before and after the Norman Conquest), Italy, the Iberian peninsula, France, Norway, Poland, Portugal, and the Romano-German empire, it ranges over the whole medieval period from the fifth to the early sixteenth century. Contributors: STUART AIRLIE, MARTIN AURELL, T. N. BISSON, PAUL FOURACRE, PIOTR GORECKI, MARTIN H. JONES, STEINAR IMSEN, REGINE LE JAN, JANET N. NELSON, TIMOTHY A REUTER, JANE ROBERTS, MARIA JOAO VIOLANTE BRANCO, JENNIFER C. WARD

Becket's life was lived on a European stage, his cause was conducted in a European setting, and the cult of the new martyr spread with extraordinary rapidity to the furthest reaches of Latin Christendom before the end of the twelfth century. The fifteen studies collected here reflect not only the global reach of the subject but the diverse expertise of their author, whose edition and translation of the Correspondence of Archbishop Thomas Becket (2000) and acclaimed biography (Thomas Becket, 2004) have established her place in Becket studies. Based on the critical examination of manuscripts and texts, this collection focuses first on the papal curia and Becket's household in exile. The following studies deal with Becket's letters and their authorship, the coronation of the young King Henry (1170), and Henry II's reconciliation at Avranches (1172). The final part traces the explosion of Becket's cult, the transmission of hagiographical and liturgical texts to France, Germany, and Portugal, and the role of diverse agencies of dissemination: Henry II's daughters, for example, in Saxony, Castile, and Sicily, and the Cistercian and Augustinian orders whose networks of houses embraced the whole of Europe.

The eighteen studies included here reflect three particular aspects of Leonard Boyle's remarkable impact on teaching and scholarship. His abiding interest in the early history and architecture of the basilica of San Clemente in Rome forms the focus of Part I; his profound contribution to the theory and practice of palaeography is reflected in Part II; and his creative work on clerical education, pastoral care, and the Dominican Order, inspires Part III. In all these areas, Fr Boyle combined remarkable attention to detail with the humane ability to bring clarity to complex issues. This book commemorates his inspiration, but also reflects his favourite maxim, derived from the twelfth-century teacher-theologian, Hugh of St-Victor, to 'Learn everything', for 'afterwards you will find that nothing is superfluous.' The fourth section is devoted to Fr Leonard as friend, scholar, and Prefect of the Vatican Library, and it ends, fittingly, with what may be regarded as his own scholarly valediction, 'St Thomas Aquinas and the Third Millennium'.

In a time in which Islamophobia has become common, and many public discussions have focused upon either terrorist activities of Muslims or the implementation of shar'ia in the United States, little attention has been given to actual inter-faith engagement and practice among Christian and Muslim communities. Anglicans and Lutherans have a long history, and a wide variety of experiences from which to draw and reflect in responding to both simplistic interpretations of Islam and vitriolic rhetoric against Muslims. This work seeks to provide vignettes of Muslim-Christian engagement within the Anglican and Lutheran experiences from around the world. This work does not look to reduce Christian-Muslim relationships to a least common denominator of religious pluralism or civic religion. Rather, it provides thoughtful Anglican and Lutheran responses to these relationships from a variety of perspectives and contexts, and lays the groundwork for ongoing thoughtful, faithful, sensitive, and sincere engagement between Christians and Muslims.

As G. Spivak's Death of a Discipline documented the transformation of world literature, the new Postcolonialism and Religions series ushers in the rebirth of postcolonial studies Decolonizing the Body of Christ: Theology and Theory After Empire?, the first in the series, offers a preview of the editors' priority for multireligious, indigenous, and transnational scholarly voices. The goal is to expand the postcolonial debate by inclusion of contextual voices and disciplines once excluded by canonical leaders of postcolonial studies. Religion and postcolonial theory once each other's arch enemy and cause of suspicion now become critical companions in shared analysis of major postcolonial themes.

This book analyzes the unique psychological appeal of the airship worldwide and shows how this appeal was exploited for ulterior political purposes. They were used by Count Zeppelin to advance German militarism, American Admiral Moffett to fight US Army aviation ambitions, British Lord Thomson to foster Socialism and strengthen Empire ties, Mussolini to promote Italian Fascism, Stalin to foster world Communism, and Hitler to promote Nazi ideology. As airships roamed worldwide, they carried these political influences with them.

In recent years there has been a tremendous upsurge of interest in manufac turing systems design and analysis. Large industrial companies have realized that their manufacturing facilities can be a source of tremendous opportunity if managed well or a huge corporate liability if managed poorly. In particular industrial managers have realized the potential of well designed and installed production planning and control systems. Manufacturing, in an environment of short product life cycles and increasing product diversity, looks to tech niques such as manufacturing resource planning, Just In Time (lIT) and total quality control among others to meet the challenge. Customers are demanding high quality products and very fast turn around on orders. Manufacturing personnel are aware of the lead time from receipt of order to delivery of completed orders at the customer's premises. It is clear that this production lead time is, for the majority of manufacturing firms, greatly in excess of the actual processing or manufacturing time. There are many reasons for this, among them poor coordination between the sales and manufacturing function. Some are within the control of the manufacturing function. Others are not."

The extraordinary growth and development of the cult of St Thomas Becket is investigated here, with a particular focus on its material culture. Thomas Becket - the archbishop of Canterbury cut down in his own cathedral just after Christmas 1170 - stands amongst the most renowned royal ministers, churchmen, and saints of the Middle Ages. He inspired the work of medieval writers and artists, and remains a compelling subject for historians today. Yet many of the political, religious, and cultural repercussions of his murder and subsequent canonisation remain to be explored in detail. This book examines the development of the cult and the impact of the legacy of Saint Thomas within the Plantagenet orbit of the late twelfth and early thirteenth centuries - the "Empire" assembled by King Henry II, defended by his son King Richard the Lionheart, and lost by King John. Traditional textual and archival sources, such as miracle collections, charters, and royal and papal letters, are used in conjunction with the material culture inspired by the cult, to emphasise the wide-ranging impact of the murder and of the cult's emergence in the century following the martyrdom. From the archiepiscopal church at Canterbury, to writers and religious houses across the Plantagenet lands, to the courts of Henry II, his children, and the bishops of the Angevin world, individuals and communities adapted and responded to one of the most extraordinary religious phenomena of the age.

The image, status and function of queens and empresses, regnant and consort, in kingdoms stretching from England to Jerusalem in the European middle ages. Did queens exercise real or counterfeit power? Did the promotion of the cult of the Virgin enhance or restrict their sphere of action? Is it time to revise the early feminist view of women as victims? Important papers on Emma of England, Margaret of Scotland, coronation and burial ritual, Byzantine empresses and Scandinavian queens, among others, clearly indicate that a reassessment of the role of women in the world of medieval dynastic politics is under way. Contributors: JANOS BAK, GEORGE CONKLIN, PAUL CROSSLEY, VOLKER HONEMANN, STEINAR IMSEN, LIZ JAMES, KURT-ULRICH JASCHKE, SARAH LAMBERT, JANET L. NELSON, JOHN C. PARSONS, KAREN PRATT, DION SMYTHE, PAULINE STAFFORD, MARY STROLL, VALERIE WALL, ELIZABETH WARD, DIANA WEBB.

A series which is a model of its kind EDMUND KING, HISTORY The latest volume of Battle Conference proceedings emphasizes the European range and interdisciplinarity of the series. It opens with Anne Duggan's R. Allen Brown Memorial Lecture for 2010, on the effects of Pope Alexander III's so-called "marriage legislation" in England. Norman history is covered by chapters on the detailed account of Robert de Torigni's deeds as abbot of Mont Saint-Michel which he added to the monastic cartulary, and on religious life in Rouen in the late eleventh century, covering the rivalries but also the common outlook of the cathedral canons and the monks of St Ouen. Close readings of the work of two of the Anglo-Norman historians of the earlier twelfth century provide many new insights into their working methods and views of the world, specifically Willam of Malmesbury's use of ambiguity and innuendo, and Orderic Vitalis's treatment of the nexus between power and the display of emotions. There are also two papers on art history, giving sophisticated readings of the architecture shown in the Bayeux Tapestry and the politically charged glazing scheme that Archbishop Anselm installed at Canterbury cathedral. Contributors: Anne Duggan, Alison Alexander, Richard E. Barton, Thomas N. Bisson, Paul Hayward, T.A. Heslop, Elizabeth Carson Pastan C.P. LEWIS is a Research Fellow in the History Department at King's College, London, and a Senior Fellow of the Institute of Historical Research in the University of London.

The extraordinary growth and development of the cult of St Thomas Becket is investigated here, with a particular focus on its material culture. Thomas Becket - the archbishop of Canterbury cut down in his own cathedral just after Christmas 1170 - stands amongst the most renowned royal ministers, churchmen, and saints of the Middle Ages. He inspired the work of medieval writers and artists, and remains a compelling subject for historians today. Yet many of the political, religious, and cultural repercussions of his murder and subsequent canonisation remain to be explored in detail. This book examines the development of the cult and the impact of the legacy of Saint Thomas within the Plantagenet orbit of the late twelfth and early thirteenth centuries - the "Empire" assembled by King Henry II, defended by his son King Richard the Lionheart, and lost by King John. Traditional textual and archival sources, such as miracle collections, charters, and royal and papal letters, are used in conjunction with the material culture inspired by the cult, toemphasise the wide-ranging impact of the murder and of the cult's emergence in the century following the martyrdom. From the archiepiscopal church at Canterbury, to writers and religious houses across the Plantagenet lands, to thecourts of Henry II, his children, and the bishops of the Angevin world, individuals and communities adapted and responded to one of the most extraordinary religious phenomena of the age. Dr Paul Webster is currently Lecturer in Medieval History and Project Manager of the Exploring the Past adult learners progression pathway at Cardiff University; Dr Marie-Pierre Gelin is a Teaching Fellow in the History Department at University College London. Contributors: Colette Bowie, Elma Brenner, Jose Manuel Cerda, Anne J. Duggan, Marie-Pierre Gelin, Alyce A. Jordan, Michael Staunton, Paul Webster.

This book analyses the unique psychological appeal of the airship worldwide and shows how this appeal was exploited for ulterior political purposes. They were used by Count Zeppelin to advance German militarism, American Admiral Moffett to fight US Army aviation ambitions, British Lord Thomson to foster Socialism and strengthen Empire ties, Mussolini to promote Italian Fascism, Stalin to foster world Communism, and Hitler to promote Nazi ideology. As airships roamed worldwide, so they carried these political influences with them.

Survey of the reign of Henry II, offering a range of new evaluations and interpretations. Henry II is the most imposing figure among the medieval kings of England. His fiefs and domains extended from the Atlantic to the Mediterranean, and his court was frequented by the greatest thinkers and men of letters of his time,besides ambassadors from all over Europe. Yet his is a reign of paradoxes: best known for his dramatic conflicts with his own wife and sons and with Thomas Becket, it was also a crucial period in the evolution of legal and governmental institutions. Here experts in the field provide significant reevaluations of its most important aspects. Topics include Henry's accession and his relations with the papacy, the French king, other rulers in the British Islesand the Norman baronage; the development of the common law and the coinage; the court and its literary milieu; the use of Arthurian legend for political purposes; and the career of the Young King Henry, while the introduction examines the historiography of the reign. CONTRIBUTORS: MARTIN ALLEN, MARTIN AURELL, NICK BARRATT, PAUL BRAND, SEAN DUFFY, ANNE DUGGAN, JEAN DUBABIN, JOHN GILLINGHAM, EDMUND KING, DANIEL POWER, IAN SHORT, MATTHEW STRICKLAND CHRISTOPHER HARPER-BILL and NICHOLAS VINCENT are Professors of Medieval History at the University of East Anglia.